Product Operations Technical Specialist, Maritime

6 дн. назад

USAOnsite

aicomputer visionsensor fusion

Coordinate and enhance product operations within a maritime autonomous systems team to support engineering and deployment.

О компании

The Maritime team at builds world-class autonomous maritime platforms - undersea and surface vehicles and systems and seabed sensors. The team is responsible for taking products like Dive-LD, Dive-XL, Copperhead, and Seabed Sentry from concept to operational systems. As part of this team, your role will involve building the Product Operations function within a larger deployment and sustainment group. We work in close coordination with specialist teams including engineering, program management, and field operations to ensure successful employment of these products and to advance the state-of-the-possible in subsea robotics.

Обязанности

As a Product Operations Technical Specialist for Maritime, you will play an important role in ensuring the reliability and readiness of ’s Maritime products. This family of intelligent, autonomous undersea systems work together to develop unmatched situational awareness, precision engagement, and scalable maritime dominance. You will be an integral piece to ensuring that meets this mission for our customers. In this role you will help support end users by following and improving field failure discovery, mitigation, and resolution processes. You will help identify failure modes that contribute to root cause analysis, and you will help deploy fixes and manage the incident lifecycle across the Maritime fleet. This position requires a strong problem-solving mindset and hands-on

Требования

Education: Bachelor's degree in a technical or related field, OR equivalent hands-on military, maritime, or industrial technical experience.
Self-driven: self-starter with a record of high achievement in multiple domains
Problem-Solving Mindset: A proven ability to navigate ambiguous situations and lead teams through complex, unstructured technical challenges.
Technical Communication and Collaboration: Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning.
Clearance & Location: Eligible to obtain and maintain a U.S. Secret Security clearance, and based in (or willing to relocate to) the Quincy, MA.
Travel and schedule: Ability to travel as needed to support customer operations and test events. Willingness to work non-standard hours and weekends as needed.

Условия

At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.  For more information, Explore Our Benefits .

Другое

Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
Support Product Operations: combine understanding of customers’ missions with familiarity of our products and delivered capabilities. Help triage, diagnose, and resolve technical incidents across our global Maritime fleet.
Drive Fleet Reliability: Partner directly with software and hardware engineering teams to translate real-world field telemetry and failure data into permanent system upgrades and design improvements.
Analyze System Telemetry: Oversee the collection and analysis of fleet health data using advanced data-driven tools, helping to predict and prevent failures before they happen.
Bridge the Gap: Act as the critical translator between deeply technical engineering teams, business development stakeholders, and military operators in the field.
Customer & Mission Support: Ensure exceptional technical support for our global users, managing communications around high-priority incidents and driving them to rapid resolution.
Help Build the Playbook: Standardize and scale our sustainment operations, creating the processes that will support Maritime as the fleet grows exponentially worldwide.
Experience supporting and/or deploying undersea munitions, vehicles, or unmanned undersea systems (UUVs) as a DoD contractor or military end-user.
Familiarity with conventional naval systems or military naval operations.
Hands-on experience with Linux command-line interfaces (CLI).
Familiarity with modern observability and ticketing tools (such as Grafana, Jira, or Git).
Experience leveraging data analytics (such as SQL or Palantir Foundry) to conduct trend analysis and drive business decisions.
Prior military, DoD civilian, or government agency experience.
A background in technical project management or operations consulting.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:  
 
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