United Kingdom
EuropeRenewal Manager, EMEA
2 нед. назад
United KingdomEuropeHybrid
Responsible for managing the renewal process in EMEA, protecting recurring revenue, and driving customer retention.
Обязанности
- As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect 's recurring revenue. You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments.
- Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip
- Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate
- Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals
- Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers
- Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support
- Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team
- Communicate 's value clearly in writing and in conversation, escalating competitive pressure to senior teammates when needed
- Contribute to the team's playbooks and automated workflows, including email cadences and segmentation, based on what you learn from your own renewals
- Share what you're learning about customer objections and renewal patterns to help the team refine its approach
Будет плюсом
- Experience using AI tools such as Claude, ChatGPT, or Gemini to improve efficiency, analyze data, and support decision-making
- Familiarity with itself — building cohorts, configuring alerts, creating dashboards, and using product usage data to spot renewal risk and opportunity
- Experience in product analytics, data tooling, or developer-facing SaaS
- Familiarity with Gong or similar conversation intelligence tools
- Additional European language skills
- #LI-Hybrid
Условия
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
- *please note that benefits and perks for contract positions will vary*
Другое
- is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at .com .
- 's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from and that we retain and grow our recurring revenue base in the region.
- Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
- The organization to track many renewals at once, balancing competing priorities without things slipping
- Comfort using Salesforce, spreadsheets, dashboards, and health scores, plus AI tools like Claude, to analyze customer data, prioritize accounts, and build accurate forecasts
- An understanding of pricing and negotiation, and how to protect gross revenue retention (GRR) while spotting expansion opportunities
- A sense of ownership over their book of business, proactively surfacing risk and driving renewals to a clear outcome
- An interest in building repeatable playbooks and automated workflows that make the renewal motion more scalable
- Clear, direct written communication, especially over email and other digital channels
- A collaborative approach, building relationships across Sales, Customer Success, Deal Desk, Support, and Finance to keep the renewal experience seamless
- Comfort adapting to shifting priorities and a heavy workload in a fast-paced environment
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