USAIntake Coordinator (Bilingual)
2 нед. назад
USARemote
insurance verificationcustomer communicationbilingual
Bilingual Intake Coordinator to guide families through the intake process and insurance navigation for autism care clinics.
Требования
- You are deeply empathetic but know how to push when needed
- You communicate clearly and confidently, especially around complex or sensitive topics
- You are highly organized and follow through relentlessly
- You are comfortable navigating ambiguity and solving problems in real time
- You take ownership—you don’t wait for someone else to fix things
- You are fluent in both Spanish and English (required)
Условия
- Direct exposure to company-building at an early stage.
- Real ownership of critical initiatives from day one.
- The opportunity to materially impact families and clinicians.
- A fast learning curve that few roles can match.
Другое
- Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.
- We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.
- We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.
- We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.
- You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.
- Guide families from initial inquiry through confirmed start of care
- Proactively follow up via phone, text, and email to keep momentum
- Ensure all required information and documents are completed on time
- Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
- Coordinate benefit verification and communicate next steps clearly
- Partner with billing and insurance ops to resolve issues quickly
- Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
- Set expectations around timelines, requirements, and what “ready for care” looks like
- Build trust while maintaining urgency and accountability
- Work closely with billing, operations, and partnerships to move cases forward
- Surface blockers early and drive resolution
- Ensure clean handoffs once families are ready to start care
- Assess whether families are a strong fit for Alpaca’s model and providers
- Flag concerns and ensure alignment before starting services
- Maintain a high bar for readiness and experience
- Maintain accurate records and tracking across systems
- Identify patterns, bottlenecks, and opportunities to improve intake workflows
- Take on additional responsibilities as needed to improve speed and quality of care access