Customer Service Agent - Croatian Speaking

2 нед. назад

CroatiaEuropeHybrid

microsoft office

Customer Service Agent role providing support to Croatian speaking customers via e-mail, chat and telephone.

Условия

Much like riding a rollercoaster, sometimes life at can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Другое

Are you a problem solver, excellent communicator and a people person?  If so we are looking for you to join our award winning customer service team based in our stunning office in Croatia!
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within is limitless!
At Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 4 days in the office and 1 day at home. 
We want you to excel in the following:
Help Croatian speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Manage customer accounts 
Follow company policies and practices regarding player safety, protection, and responsible gaming
Communication written and verbal in both Croatian and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management
Here at not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One and enjoy the perks of being a Betssonite!
 
Start date: Begin of July
Salary: Basic salary (increase after probation) + non-taxable amount + bonus
Taxi to drive you home when you work until midnight
60 minutes break time
Work hours: 2 shifts, Monday - Sunday (2 days off a week)
Location: Zagreb, Croatia