IT Support Specialist

2 нед. назад

Costa RicaLATAMOnsite

technical support

Provide exceptional technical support to users in Costa Rica, working mainly onsite in a new San José office.

Требования

3+ years of hands-on IT support experience
3+ years supporting macOS and Windows devices
Fluency in English
Bachelor’s degree in Information Technology, Computer Science or related field preferred
Proven experience as an IT Support Specialist or similar role
Experience supporting a large heterogeneous SaaS environment such as Okta, Google Workspace, Salesforce and Kandji/Iru
Experience in troubleshooting technical issues and solving in both on-site and remote environments
Excellent communication skills
Ability to work independently with urgency and collaboratively within a team
A strong desire to learn
Ability to lift or carry desktop computers up to 25 lb

Будет плюсом

Familiarity with security best practices and compliance standards
Exposure to collaboration hardware and software including Zoom and
Experience with Active Directory and networking concepts

Другое

At , we do Modern Business . We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
 
We are seeking a skilled and customer focused IT Support Specialist to join our team in San José, Costa Rica. The ideal candidate will provide exceptional technical support to all users located in country, both in office and remote.. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team!
 
You’ll be working primarily in office for this position, as is opening a new office in San Jose in September. There are frequent local events in San Jose that you will be expected to attend. Your peers will be distributed at other world wide locations including California, London, Beijing and India. 
 
Our Tech Stack: MacBooks, Windows laptops, Zoom/Neat technology, Google Workspace, Slack and a variety of applications running on our employee’s clients.  
 
Provide day to day technical support to users in office and remote, helping them with their laptops, zoom setups, accessories, collaboration whiteboards and workspace management tools, assisting them with most office needs.
Support your peers on the site services team around the world in our internal ticketing system
Facilitate office access and badging for employees and guests
Take pride in the appearance of the office and make it friendly for our employees and guests
Own and manage the inventory of laptops in country
Work with leadership on the overall plan for hardware and software in Costa Rica
Assist teams in the development and testing of new technical solutions in the office
Prepare hardware setups for new incoming employees and conduct training sessions to help them get started with their equipment
Install, upgrade and configure systems to ensure a top notch user experience
Conduct user training sessions when required to help employees make the best use of our technology investments
Engage and support our executive leadership when they have issues with their technology solutions
Maintain an overall high quality security posture for the enterprise environment
Maintain adequately stocked kitchens and office supplies, restock paper and copy machine products, and general upkeep of office equipment
Manage shipping and receiving for the office
Meet with facilities vendors as needed
We do our best to maintain broad worldwide support coverage, however at times may be asked to participate in on-call duties
 
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This role requires presence in the office at least four days per week.
Our Commitment to an Inclusive Workplace
Think, be and do you! At , different perspectives, experiences and contributions matter. Everyone counts. is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
does not discriminate on the basis of, and considers individuals seeking employment with without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@.com.