Technical Deployment Lead

1 нед. назад

USALead

architecturestakeholder managementproduction deployment

Lead delivery of custom AI agent solutions for enterprise customers in regulated industries, managing engagements end-to-end from scoping to production deployment.

Обязанности

As a Technical Deployment Lead on the Claude Agentic Solutions team, you will lead the delivery of custom AI agent solutions for enterprise customers in highly regulated industries. You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes.
This is a founding team: you will help us to build technical playbooks and define the processes and repeatable patterns needed for us to scale this emerging motion. You will champion our mission in the field, ensure world class delivery, and bring insights back to our product and research teams on a regular basis.
You'll own engagements end-to-end, from SOW through production deployment. You'll work alongside Forward Deployed Engineers who build the technical solution, while you own product scoping, stakeholder management, value measurement, and the organizational complexity that comes with deploying AI agents in enterprise environments. You need to be technical enough to hold architecture conversations with engineering stakeholders and polished enough to run executive briefings with C-suite sponsors.
Own the technical delivery plan for each engagement. Structure SOWs with clear scope, milestones, dependencies, success criteria, and value hypotheses. Translate customer business objectives into a sequenced roadmap that FDEs execute against.
Lead technical discovery. Map customer workflows, identify constraints, define MVP scope, and shape the solution architecture for custom agent deployments.
Run day-to-day engineering execution. Drive delivery across and customer teams. Keep progress unblocked and sequenced. Make real-time trade-offs on scope and priority to protect the critical path.
Own product scoping for field engagements. Define the MVP, author requirements documentation, prioritize the engineering backlog, and manage scope against success criteria as requirements evolve.
Own the customer relationship throughout delivery. Lead executive briefings, manage stakeholder communications across technical leads and procurement, and represent 's technical credibility with senior business and engineering leaders.
Own value measurement and ROI. Define impact hypotheses, set baselines and KPIs, run pre- and post-deployment measurement, and report outcomes to executive sponsors.
Codify reusable delivery assets. Build solution patterns, evaluation frameworks, and technical playbooks. Extract what works across engagements and feed field signals back to Product and Research to improve our platform and models.
Navigate enterprise and regulatory complexity. Security reviews, legal approvals, procurement processes, compliance requirements, and organizational dynamics.
Manage scope and change. Handle evolving requirements, set expectations, negotiate contract modifications, identify risks early, and escalate with clear context when needed.
Run delivery operations. Sprint ceremonies, milestone reviews, and progress reporting.
Travel to customer sites. Build relationships, unblock delivery, and accelerate adoption. (25–50% expected).

Другое

’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Have led AI/ML engagements/deployments, whether as a founder, data scientist, engineer, researcher, or in a professional services or consulting role.
Have delivered AI, ML, or LLM-based agentic solutions into production. You understand solution patterns, integration approaches, and what breaks in real environments.
Have experience in a specialized vertical (financial services, life sciences, pharmaceutical, retail, mining, agriculture, etc.).
Can lead architecture discussions with engineering stakeholders, evaluate technical trade-offs, and pressure-test technical decisions. You won't write production code, but you will own the technical direction of engagements alongside FDEs.
Have a track record delivering complex, high-stakes technical projects for enterprise clients where outcomes depended on tight coordination and fast decision-making — ideally across multiple workstreams in regulated industries.
Have executive presence — polished, credible, and comfortable representing to senior leaders in high-stakes environments.
Thrive in ambiguity and bring structure where none exists.
Have a builder's mindset — you're here to create a function, not join one.
The annual compensation range for this role is listed below. 
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that recruiters only contact you
We believe that the highest-impact AI research will be big science. At we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to , including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.