Customer Programs Manager, Co-Marketing & Measurement

2 нед. назад

USASenior

marketing opsdata sciencecampaign managementcustomer advocacymeasurement framework

Manage and scale customer advocacy and co-marketing programs to create measurable, repeatable marketing systems for AI product promotion.

Обязанности

is seeking an experienced Customer Programs Manager to build the operational foundation that allows our customer marketing engine to scale. As our advocacy and co-marketing programs grow across startups, digital-native businesses, and enterprise accounts, we need someone who can turn our scaled co-marketing program into a well-instrumented, repeatable and measurable system. You'll deploy resources and capital to create compelling customer stories across formats, and amplify them across both bespoke partnerships and agency-run campaigns. You’ll also own the broader customer marketing intake process and its tooling, and the system of record for how customers participate across advocacy and co-marketing.
You'll work closely with Sales, Partnerships, Marketing, Finance, and Brand, reconciling co-marketing spend each quarter, briefing agencies on which stories we want to tell, and partnering with Marketing Ops and Data Science to build the measurement framework we use to report back to leadership on impact. You'll help shape how a rapidly growing function operates, at a moment when customer proof is one of the most powerful levers we have for building trust in beneficial AI.
Own the investment behind our customer co-marketing programs, covering allocation tracking, spend pacing, agency coordination, and quarterly budget reconciliation across a rotating cohort of customer accounts
Develop and execute co-marketing plans with participating customers that grow Claude adoption and the customer's own reach, coordinating with Growth Marketing on campaign strategy.
Run the always-on scaled co-marketing motion, co-producing high-quality creative assets with a rotating cohort of customers and deploying agency partners to amplify them as paid campaigns on the customer's own channels
Partner with Customer Marketing, Sales, and Partnerships to decide which customers we work with and build the criteria that keep those decisions consistent
Own the customer marketing intake process and its tooling, keeping it the system of record and building the playbooks that keep it consistent as we scale, partnering with Customer Marketing segment leads who own triage and prioritization for their segments
Define how we measure the impact of our customer marketing investments, working with Marketing Ops and Data Science, and use that measurement to shape investment decisions with leadership
Report back to participating customers on what their participation returned, measured on the outcomes they care about, like reach, engagement, and new customer acquisition
Use Claude as a core part of your operational toolkit — building skills, automating intake and triage, and finding leverage wherever a process can be made faster or smarter for the Customer Marketing team

Другое

’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Managed co-marketing growth or partner investment programs and are comfortable with the reconciliation, forecasting, agency coordination, and stakeholder reporting that comes with it
Managed agencies as a working partner, developing the brief, directing the work, and holding the quality bar on co-branded creative
Built joint marketing plans with partners or customers that served their goals as much as your own
Working knowledge of demand generation and paid social and the ability to optimize campaigns
Experience defining how a program gets measured and proving its impact, both to your own leadership and back to the customer in the terms they care about
Existing fluency with Claude, and the instinct to reach for it to automate, analyze, and scale your own work
Comfort building in a fast-moving environment where the program, the budget, and the priorities are all still taking shape
7+ years in B2B SaaS marketing, including at least 3 years in customer marketing. Partner marketing or program management experience is a strong plus.
Experience operating co-marketing or partner marketing programs at a developer-focused or AI/ML company
Background in revenue operations or marketing analytics, and hands-on comfort in Salesforce and BI tooling
Experience proving incremental program impact against a comparison group rather than reporting activity
Experience standing up or owning the tooling behind a marketing program — intake forms, workflow automation, dashboards, or a customer participation database
Comfort working closely with Sales teams and an understanding of how customer marketing supports pipeline and retention
Role-specific policy: For this role, we expect staff to be able to work from our San Francisco or New York office at least once a month for cross-functional stakeholder engagement. Additionally, this role will require up to 40% travel for events and customer engagements.
Deadline to apply: None. Applications will be reviewed on a rolling basis.
The annual compensation range for this role is listed below. 
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that recruiters only contact you
We believe that the highest-impact AI research will be big science. At we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to , including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.