USASenior Forward Deployed Engineer
2 нед. назад
USASeniorRemote
data analysiscustomer relationship managementpost-sale support
Senior Forward Deployed Engineer delivering business value and ensuring customer success with data quality solutions at .
Требования
- 5+ years in a strategic, customer-facing role such as Customer Success, Forward Deployed Engineering, Strategic Account Management, or Client Partner (preferably in B2B SaaS).
- Experience managing complex enterprise relationships , ideally including Fortune 500 organizations.
- Demonstrated ability to build executive relationships, align on business value, and maintain customer health over time.
- Exceptional communication skills — and this is not filler. You’ll need to translate broad business objectives into actionable technical conversations , and just as importantly, explain how technical features and capabilities support strategic goals . Whether you're engaging executives, analysts, data engineers, or business stakeholders, you should bring clarity, confidence, and credibility.
- Comfortable working cross-functionally across Sales, Product, and Engineering—especially in fast-moving environments.
- A strong bias toward ownership and action —you don’t wait for a playbook; you help build it.
- Strategic – You take a business-first approach: aligning customer success with company goals, revenue impact, and long-term partnership.
- Executive-Ready – You hold your own with senior stakeholders and communicate clearly under pressure.
- Collaborative – You work well across functions, advocate for your customers, and get things done.
- Resilient – You thrive in ambiguity, adapt fast, and recover quickly when plans change.
- Value-Driven – You can connect platform capabilities to real-world impact—and help others see it too.
Будет плюсом
- Familiarity with modern data platforms (e.g., Snowflake, Databricks, dbt, etc.)
- SQL proficiency or conceptual comfort with data profiling and quality principles
- Experience with data quality, data governance, or observability platforms
- Past support of technical POCs or evaluations alongside Sales or Solutions Engineering
- Experience working with Product and Engineering in a feedback-driven environment
Другое
- At , we empower data teams to proactively identify and resolve data quality issues— including the ones they didn’t know they had. Our platform goes beyond surface-level checks to assess data row by row , catching silent errors, unexpected changes, and anomalies before they cause real-world consequences.
- We work with some of the most forward-thinking organizations in the world—enterprises where data quality directly impacts performance, compliance, and strategic decisions . Whether it’s financial reporting, healthcare operations, or AI model integrity, bad data can quietly break big things—and we help ensure it doesn’t.
- Joining means collaborating with top-tier data professionals tackling high-stakes, deeply complex challenges. If you care about trust, rigor, and solving foundational problems that power how the world works—let's talk.
- As a Senior Forward Deployed Engineer (FDE) at , you’ll be a strategic partner and trusted advisor to large, data-intensive organizations —the kinds where even small data quality issues can cause massive downstream impacts (and not in a good way).
- You’ll own post-sale relationships and be responsible for delivering business value, ensuring renewal, and influencing growth across your portfolio. This is a relationship-driven, outcomes-oriented role. You’ll work closely with Sales, Product, and Engineering—but your focus will be on making sure customers get meaningful results, grow with us, and trust their data .
- You’ll also play a critical role in the pre-sales process , working with our Solutions Engineering and Sales teams to help prospects connect business needs to our platform’s capabilities.
- We are a startup. If you’re looking for fully-baked onboarding, gold-standard benefits, or total process clarity— we’re probably not the best fit . But if you thrive on ownership, flexibility, and solving problems that actually matter, you’ll feel right at home.
- Own the full customer lifecycle —onboarding, enablement, engagement, retention, and expansion.
- Serve as the strategic point of contact for a portfolio of enterprise customers.
- Lead Customer Objective Reviews (CORs) to align stakeholders on goals, metrics, and measurable outcomes.
- Partner with Sales to identify opportunities and drive renewals and expansion through demonstrated value .
- Support pre-sales and POC efforts by mapping customer business needs to product capabilities —without committing to roadmap features or timelines.
- Act as the voice of the customer internally , influencing Product and Engineering with structured, actionable feedback.
- We’re early-stage. That means:
- Our documentation and tooling are improving - but not perfect (yet).
- Priorities can change and decisions are made quickly - we move fast and fix things.
- You’ll wear multiple hats and collaborate directly with founders and engineers.
- You’ll help shape how we scale, not just follow a blueprint.
- If you’re energized by that kind of challenge, you’re exactly who we’re looking for.