Social Analyst (Social Intelligence & Listening)

Другое

• We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Company and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
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• Company is seeking a highly skilled Social Analyst with deep expertise in social data, listening, and audience intelligence. This role sits at the intersection of analytics, cultural insight, and franchise strategy—transforming real-time and longitudinal social signals into actionable recommendations that shape marketing, product, and storytelling decisions. 
• You will not only report on performance, but actively inform upstream decision-making across franchises, licensed consumer products, media planning, and PR. This is a high-impact role for someone who can translate complex social data into clear narratives that influence both campaign optimization and long-term brand development (2–3-year horizon). 
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• Effective from the date that Company opens its new Boston location, this position will be onsite Tuesday – Thursday at Company’s new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday –Thursday at Company’s HQ in Pawtucket, RI or at Company’s temporary location in Boston, MA.
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• Social Intelligence & Listening  
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• Lead always-on social listening programs to uncover audience behaviors, cultural trends, and emerging opportunities across Company brands and franchises  
• Facilitate bi-weekly social listening stand-ups, synthesizing real-time insights into clear, actionable takeaways for cross-functional teams  
• Identify whitespace opportunities, unmet audience needs, and signals that inform content planning as well as franchise development and licensed product innovation  
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• Analytics & Reporting  
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• Own and deliver monthly social health reports across channels, highlighting performance trends, risks, and opportunities  
• Produce campaign pulse reporting (24-hour, 7-day, and wrap reports) with actionable recommendations to optimize in-flight and future campaigns  
• Develop and present quarterly cross-brand learning agendas and resulting best practices, translating insights into strategic implications for stakeholders
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• Strategic Influence & Upstream Impact  
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• Inspire and enable reactive social content, rooted in what our fans and communities care about, building relationships beyond transactional purchases 
• Shape media planning and brief responses by integrating audience insights, platform behaviors, and cultural context  
• Support PR and announcement strategy (e.g., major franchise reveals) with predictive and reactive social insights 
• Partner with franchise, licensing, and brand teams to bring social insights upstream into 2–3 year franchise planning and canon development  
• Inform licensed consumer product (LCP) prioritization, identifying opportunities to revive or scale IP based on audience demand signals  
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• Tooling & Data Stewardship  
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• Own governance and optimization of social analytics tools (e.g., social listening platform & social analytics tools), ensuring data accuracy, taxonomy consistency, and scalability  
• Drive continuous improvement in dashboards, listening queries, reporting frameworks and new ways of working 
• Iterate and scale AI-forward workflows in analytics processes to maximize impact and increase time spent on higher order tasks 
• Be a strategic thought leader in managing listening platform relationships to ensure early access to new capabilities and best-in-class partnership 
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• What You’ll Bring  
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• 5–8+ years in social analytics, digital intelligence, or consumer insights  
• Deep expertise in social listening platforms (Sprinklr preferred) and large-scale data interpretation  
• Experience supporting entertainment, gaming, toys, or franchise-based brands strongly preferred  
• Ability to translate data into compelling narratives and strategic recommendations  
• Strong understanding of platform dynamics, fandom culture, and internet trends    
• Experience influencing cross-functional stakeholders (marketing, PR, product, licensing, etc.)  
• Comfort working across both real-time reporting and long-term strategic analysis  
• Strong background in social listening query development and insight synthesization 
• The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
• Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development 
• Exclusive Perks
• Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process. 
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