USASenior Professional Services Engineer - West
2 нед. назад
USASeniorRemote
open sourcecloudsoftware delivery
Senior Professional Services Engineer helping customers move from design to production-ready execution of reliable software workflows.
Будет плюсом
- Experience with workflow orchestration systems, distributed task processing, or durable execution concepts
- A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models
- Proven ability to create reusable reference architectures, templates, or internal enablement programs
- Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements
- Background in working with partners or services delivery models at scale
Условия
- Base Salary Range - $160,000 - 200,000 depending on qualifications and location
- This is a base-salary, variable role with a 85/15 split.
- Additionally, this role is eligible to participate in 's equity plan.
- Unlimited PTO, 12 Holidays + 2 Floating Holidays
- 100% Premiums Coverage for Medical, Dental, and Vision
- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
- Empower 401K Plan
- Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
- Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with. Additionally, offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Другое
- customers are building some of the most critical, reliability-sensitive systems in production. They choose to move faster, ship with confidence, and operate durable workflows at scale.
- As a Senior Professional Services Engineer , you will help customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments (cloud and self-hosted). This is a delivery-focused role centered on making systems work in the real world, and leaving customers better equipped than when you arrived.
- Deliver production-ready implementations by co-building initial workflows with customer and partner engineering teams
- Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning
- Identify and remove early activation blockers before they become escalations
- Help customers stand up and operate Server in production, including self-hosted environments
- Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning
- Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Server
- Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements
- Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently
- Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering
- Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes
- Experience delivering and operating production systems where reliability and incident response matter
- Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety
- Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript
- Experience deploying and operating production services in cloud and or self-hosted environments
- Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning
- Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach
- Strong debugging skills and ability to navigate ambiguity and messy real-world constraints
- Ability to teach and enable other engineers, not just deliver the work directly
- is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.
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