Bilingual Operations Manager

2 нед. назад

ArgentinaLATAMSeniorRemote

client supportescalation managementteam leadershiptroubleshootingtraining

Manage and lead the operations team responsible for high-volume client support, overseeing daily performance and issue resolution.

Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time.
Act as the main escalation point when team members encounter complex client or operational issues.
Handle complex or sensitive client conversations directly when necessary.
Troubleshoot operational, account-related, payment, platform, and technical issues.
Coordinate with external suppliers and internal stakeholders to resolve escalated cases.
Monitor the team’s workload, priorities, response quality, and overall performance.
Identify recurring issues, escalate critical situations, and recommend process improvements.
Onboard, train, coach, and support team members.
Maintain visibility over ongoing client cases and ensure appropriate follow-up until resolution.
Use internal tools and communication channels to keep operations organized and properly documented.
Take ownership of the department so senior management can focus on other areas of the business.

Proven 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role. (Required).
Bilingual English, both written and spoken (C2/C1 Level). (Mandatory)
Experience working with Meta Ads Paid Media platform. (Desired)
Previous experience leading and supervising teams in fast-paced environments.
Strong customer support experience, including handling escalations and complex client situations.
Ability to manage a high volume of simultaneous conversations and priorities.
Excellent troubleshooting, problem-solving, and decision-making skills.
Strong sense of ownership and ability to operate independently with limited supervision.
Excellent written communication skills and ability to communicate quickly and clearly through chat.
Comfortable learning new digital platforms and troubleshooting technical issues.
Strong organizational and time-management skills.

At , we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance.
We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly.
· Location: 100% remote
· Work schedule: Monday to Friday, from 6:00 AM to 3:00 PM (GMT-3).
· Employment Type : Contractor
· Competitive salary and growth opportunities in a global environment.
If you meet the requirements and are interested in this exciting opportunity, apply at and send us your CV!