USACommunity Manager, Virtual Spaces
2 нед. назад
USASeniorOnsite
discordredditfacebookcommunity managementvirtual events
Senior Community Manager to manage virtual communities and live virtual programs on platforms like Discord, Reddit, and Facebook.
Требования
- Please submit your application in English. It’s our company language, so you’ll be speaking lots of it if you join.
- We treat all candidates equally - if you’re interested, please apply through our careers portal.
Другое
- TL;DR - is hiring a Senior Community Manager to own the full virtual community surface: our always-on spaces (Discord, Reddit, Facebook) and the live virtual programs that reach our global community every week. This is an on-site role with regular travel.
- lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use to transform raw ideas into real products — fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. -built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we're just getting started.
- We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
- 6+ years across community management, events, virtual programs, or developer relations — including time as the person a large community actually knows
- You've built and run a recurring virtual program end-to-end inside an early stage or high-growth tech company
- Deep platform fluency: you understand Discord mechanics (roles, permissions, bots, voice culture) and Reddit dynamics (moderation norms, what a subreddit will and won't tolerate from a brand) from operating inside them, not observing them
- A confident live host and facilitator: comfortable on camera, quick on your feet in Q&A, and able to make a session with 30 people feel as good as one with 500
- Experience recruiting, supporting, and retaining volunteer leaders — moderators & champions — the people who keep a community healthy
- Tight judgment on moderation and escalation: when to act, when to de-escalate, and when to let the community handle it
- Strong operator with production rigor: hosts booked, assets shipped, calendars accurate, events delivered — every week, without being chased
- Builder instincts: you've shipped something yourself, or you're obsessed with people who do
- Comfortable coordinating across time zones and markets (US, Brazil, Europe)
- Run day-to-day operations of the Discord (100,000+ members), r/, and our Facebook groups — programming, structure, safety, and culture
- Keep each space true to its own character: the Discord's build-together energy, Reddit's community-led candor, Facebook's accessibility for newer audiences
- Own moderation systems end-to-end — guidelines, automod tooling, incident response — so moderation stays a background function and a healthy, self-sustaining community stays the goal
- Grow Reddit and Facebook from maintained presences into thriving communities in their own right
- Own 's live virtual sessions — 2–3 per week across educational webinars, live builds, office hours, and persona-based series mapped to the ideate → build → run → grow journey
- Book hosts ( team, PMM, execs, external experts and community leaders), write event descriptions, coordinate assets, manage the calendar, and run admin for every session
- Own the recording pipeline: every session is captured, edited, and published to the Community Hub replay library so the content compounds
- Recruit and coach great hosts across the company and community, and develop community-led sessions so the program scales beyond what you can host alone
- Run the Community Champions program: recruit, onboard, and support the volunteer leaders (Champions and Super Champions) who guide, moderate, and energize the server
- Know your community leaders personally — their motivation, their context, their builder identity — and make the program feel like a relationship, not a portal
- Surface what the community is saying — feedback, friction, feature requests, session Q&A, observations from the field — to product, PMM, and marketing on a regular cadence
- Own the quality of the community CRM pipeline: registration data (persona, city, contact) that feeds B2B campaigns, growth content, and enterprise marketing
- Track and report on community health across every surface: activity, retention, peer-support resolution, sentiment, attendance, RSVP-to-attendance rate, post-event NPS, and replay views
- Celebrate community wins loudly: when someone ships something great, make sure the whole community (and company) knows