United Kingdom
EuropeBingo Operations Manager | CA
2 нед. назад
United KingdomEurope
Responsible for managing day-to-day operations of the Bingo product ensuring operational excellence and compliance.
Обязанности
- Oversee daily bingo operations, ensuring smooth gameplay and optimal player experience.
- Manage game schedules, configurations, and event calendars to align with player habits and engagement goals.
- Coordinate promotional execution with Marketing, CRM, LiveOps, ensuring accurate setup and on-time delivery.
- Track and analyze bingo KPIs (e.g. DAU, retention, FT consumption, prize pool pacing, profitability).
- Build and maintain reporting dashboards with BI or data teams.
- Evaluate game economy performance — e.g., prize distribution, frequency of wins, and player progression.
- Identify, recommend and apply configuration changes to optimize engagement and retention / monetization, as per defined strategy.
- Produce regular performance reports summarizing trends and opportunities.
- Collaborate with Customer Support to manage escalations, identify recurring issues, and reduce contact drivers.
- Ensure compliance with regulatory requirements and internal operational procedures.
- Maintain clear internal communication by sharing updates, insights, and improvements across teams.
- Analyze player feedback and market trends to identify opportunities for growth and operational efficiency.
- Support in training and documentation of bingo operations and back-office processes for internal teams.
- How Success Will Be Measured:
- Operational uptime and issue resolution speed
- Revenue and engagement growth across bingo games
- Accuracy and timeliness of campaign and schedule execution
- Issue turnaround efficiency
- Internal stakeholder satisfaction and cross-department communication
- Player satisfaction and reduced support tickets
Требования
- Proven experience in RMG bingo operations.
- Strong organizational skills and process-oriented mindset.
- Ability to identify and solve operational issues independently.
- Analytical mindset with proficiency in Excel/Sheets and data tracking.
- Excellent communication and documentation skills.
- Strong collaboration skills across Marketing, CRM, Tech, CS, and Compliance.
- Proactive, adaptable, and comfortable working in a fast-paced environment.
- Passion and curiosity for online bingo and player experience.
Условия
- Competitive salary
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- New modern office space
Другое
- About Us: is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
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- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
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- About the role: The Bingo Ops Manager is a hands-on role responsible for the smooth day-to-day running of the Bingo product at . You’ll ensure operational excellence, monitor performance, and collaborate across teams to deliver an engaging and compliant player experience. This role requires strong organizational skills, attention to detail, and a proactive mindset. You’ll act as the operational backbone of the Bingo vertical - coordinating schedules, campaigns, and issue resolution across departments.