Customer Success Manager - French Speaking

2 нед. назад

United KingdomEurope

customer_relationship_managementonboardingtrainingcustomer_supportuptake_analysis

Manage strategic French-speaking customers ensuring successful onboarding, adoption, and ongoing support for SaaS AML solutions.

О компании

Our mission is to empower every business to eliminate financial crime. 
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at  .com .

Требования

Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
French language proficiency at a native or near-native level
Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
Understand your client’s business and drive value towards positive business outcomes 
Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes 
An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.
Be a proactive self-starter that is self-directed and able to solve problems and execute independently
Have strong process management skills, you will be able to manage a varied workload with multiple deadlines 
Possess strong relationship management skills and the ability to coordinate across teams and build consensus
Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment 
Ideally have previous project management experience and have worked in a start-up previously

Другое

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
Be the dedicated contact and own the overall relationship with your clients 
Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
Provide ongoing support to our clients, responding to their queries and coordinating across the various teams to solve their problems
Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
Play a primary role in shaping the product roadmap based on customer feedback
Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
Function as the voice of the customer and provide internal feedback on how can better serve our customers
Equity as we want you to have a part of what we are building
Unlimited Time Off Policy to promote work-life balance and well-being
Annual learning budget to support professional growth
Budget to set up your home office upon joining 
Enhanced parental leave and childcare benefits
Life insurance and medical coverage through BUPA, including pre-existing conditions
Pension contribution through The People's Pension