BrazilTechnical Support Analyst (L2/L3, Production Support)
2 нед. назад
BrazilLATAMMiddle
sql
Provide L2/L3 technical support and production incident troubleshooting for multimarket fund administration applications.
Требования
- Proven experience in application production support and incident troubleshooting.
- Good knowledge of SQL, including querying and analyzing relational databases.
- Basic to intermediate knowledge of programming concepts and ability to understand application logic and source code.
- Experience analyzing application logs, error messages, stack traces, and system behavior.
- Understanding of application architecture, interfaces, data flows, and distributed systems.
- Experience with incident management, problem management, and root-cause analysis.
- Strong analytical and troubleshooting skills.
- Ability to work with multiple technical teams to resolve complex production incidents.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Solid mid-level experience in technical application support, production support, systems analysis, or a similar role.
- Previous experience supporting financial services applications is highly desirable.
- Experience in a 24x7 or business-critical production environment is a plus.
Будет плюсом
- Practical knowledge of REST APIs, HTTP, JSON/XML, and system integrations.
- Experience with investment funds, asset management, fund administration, or financial markets.
- Understanding of multimarket funds (Hedge Funds) and their operational processes is highly desirable.
- Knowledge of fund lifecycle, transactions, positions, portfolio information, NAV, reconciliation, or related fund administration processes is a strong plus.
- Familiarity with financial systems and integrations between fund administration, accounting, portfolio management, and external platforms is desirable.
Условия
- We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
- From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving.
- benefits vary by location and contract type. Your recruiter will fill you in on the details.
- International projects
- In-office, hybrid, or remote flexibility
- Medical healthcare
- Recognition program
- Ongoing learning & reimbursement
- Well-being program
- Team events & local benefits
- Sports compensation
- Referral bonuses
- Top-tier equipment provision
Другое
- A premier global asset servicing provider. The company offers a comprehensive suite of financial solutions, including custody, fund administration, and middle-office services for institutional investors and corporate clients. Leveraging a strong presence across Europe and Latin America, the organization focuses on delivering scalable, technology-driven operations that ensure regulatory compliance and operational efficiency in the global securities market.
- Provide L2/L3 technical support for applications and systems supporting multimarket fund administration and related operations.
- Monitor, analyze, and troubleshoot production incidents, ensuring timely resolution according to established SLAs.
- Perform detailed investigation of application issues, identifying root causes and potential impacts.
- Analyze application logs, database information, interfaces, and system behavior to diagnose incidents.
- Use SQL to query databases, validate transactions, investigate inconsistencies, and support incident analysis.
- Troubleshoot APIs and system integrations, including request/response analysis and interface failures.
- Understand application architecture, data flows, integrations, and dependencies between systems.
- Have basic programming knowledge to understand application logic, analyze code when necessary, and support technical investigations.
- Work closely with Development teams to reproduce issues, provide technical evidence, and support bug fixing.
- Support incident, problem, and change management processes.
- Perform root-cause analysis (RCA) and document technical findings and corrective actions.
- Identify recurring incidents and contribute to continuous improvement and system stability.
- Support production deployments, releases, and post-deployment validation when required.
- Interact with Business and Operations teams to understand functional impacts and translate business problems into technical investigations.
- Maintain accurate technical documentation, troubleshooting procedures, and knowledge-base articles.
- Intermediate
- Location: São Paulo, Brazil.
- Work type: In-person
- is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
- Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
- Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
- Compensation details are shared with candidates at the early stage of the recruitment process.
- The offer is not binding until a signed contract is in place.
- We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.