Vice President, Global Production Operations & Reliability

2 нед. назад

195.3k–270k USD / yearUSAC-levelRemote

site reliability engineeringincident managementchange governancedisaster recoveryobservabilityplatform engineering

Executive role leading global production operations and reliability for a cloud-native SaaS platform, focusing on operational excellence and service resilience.

О компании

is seeking a Vice President, Global Production Operations & Reliability to lead the strategy, execution, and continuous improvement of our global production operations. Reporting to the Chief Technology Officer, this executive will be responsible for ensuring the reliability, scalability, security, and operational excellence of our cloud-native SaaS platform.   empowers organizations to keep people safe and operations running during critical events. Our Critical Event Management platform is trusted by enterprises, governments, healthcare providers, financial institutions, and public safety organizations around the world to deliver resilient, mission-critical services when they matter most.   This role will lead global Site Reliability Engineering (SRE) a

Обязанности

Define and execute 's global production operations and reliability strategy.
Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering.
Own the operational excellence of 's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
Establish best practices for service reliability, including Service Level Objectives (SLOs), error budgets, production readiness, capacity planning, observability, and operational automation.
Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.
Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.
Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes.
Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.
Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

Будет плюсом

Experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS.
Familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization.
Knowledge of regulatory and operational frameworks including ISO 27001, SOC 2, NIST, or FedRAMP.

Другое

15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
Demonstrated success building and leading high-performing global engineering and operations teams.
Excellent executive communication, stakeholder management, and cross-functional leadership skills.