Client Success Manager, Contextual Commerce

2 нед. назад

68k–72k USD / yearUSARemote

Manage client relationships to ensure success in leveraging 's commerce solutions.

  About   At , we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Bra

Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
Ensure renewal and growth of each account in your portfolio
Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for to help now and in the future
Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
Craft compelling narratives out of performance data to convey our value.
Attend and host relationship building and networking events
Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using to generate referrals for new business

3+ years experience client facing and managing mid-market level accounts
Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
Charismatic and exceptional communicator
You are naturally consultative and love to teach complex concepts in a simple way
You love brainstorming, creative thinking and are an excellent problem solver
Project management comes easy to you and you have the ability to prioritize and maintain focus
Deeply analytical and excited to dig into the data
Not afraid of a complex technical product
You are energetic, positive, and have a solutions-first approach
You are unafraid of taking on new responsibilities
You are self-directed, hard-working, and passionate about what you do 
You have a take control and get things done mindset, and activity that reflects such