Customer Care Associate (JP-speaking)

2 нед. назад

South KoreaWorldwideHybrid

crm

Respond to and resolve customer inquiries through various channels, providing exceptional support and increasing customer satisfaction.

Требования

Proficiency in Japanese – MUST (Preferably JLPT N1 or N2 Certificate Holder)
Proficiency in English communication (verbal & writing) - MUST
1-3 years of Relevant experience or Experience in Customer service field.
Service-oriented mind, pleasant, and verbal
Well organized, detail-minded, problem solver
Ability to multi-tasking – multiple systems, screens, active listening
Able to work under pressure with time constraint 
Able to work in South Korea with valid visa or Permanent Resident in South Korea
#LI-SL3
The Ways of Working  
Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.  
Do it. Own it. Being fearlessly accountable in everything we do.  
Continuously improve Always striving for a higher standard than our last.  
Build each other up   Helping each other grow, as professionals and people.  
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Другое

Founded in 2005, is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Respond and resolve customer inquiries, requests and concerns via phone, email and chat promptly and effectively 
Ensuring exceptional support for our customers from start to finish.
Escalating critical issues to the appropriate internal team when necessary.
Multitasking across various systems, including CRM and others.
Proactively recommend and educate the customer about features and benefits of products to improve their satisfaction and deepen their relationship with
Increasing customer satisfaction by providing friendly and professional support.
Becoming an expert on services for customers in the designated market 
Providing feedback to the company to advocate for our customers in the designated market
Motivated self-starter who can learn quickly in a fast-paced environment
Passionate and committed professional with excellent interpersonal skills
Strong work ethic and accountability
Great team player who cares and willing to help other colleagues
Positive individual who can transform challenges into opportunities.