USATechnical Account Manager - Team Lead
2 нед. назад
USALeadOnsite
Lead and coach the Technical Account Manager team to manage and expand enterprise and mid-market accounts, while maintaining a small personal book for customer and product proximity.
Обязанности
- Our TAM team owns a large revenue number and a book of enterprise and mid-market accounts with a lot of upside opportunity. We want someone senior to help lead it — someone who's expanded big accounts before and can make the whole team better at it.
- Most of your time goes to the team's accounts, not your own. You're in their calls, on the hardest accounts, helping them figure out the right move. You'll keep a small book yourself so you stay close to the product and the customers.
- Coaching the team - on their accounts and their careers.
- Finding expansion and helping the team close it, owning NDR.
- Steadying accounts when they wobble and securing renewals, owning GRR.
- Hardening how the team works: ensuring the playbooks and systems hold up as the book grows.
- A small book of your own, kept light on purpose.
Другое
- exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built something different: an agentic AI platform that proactively detects, monitors, and takes down impersonators, automating protection in hours, not weeks.
- Built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers, is designed for clarity, autonomy, and velocity. Our goal is ambitious: become the trust layer of the modern internet. And we intend to do it with a lean, dense, exceptionally talented team.
- is backed by top-tier investors and operators who believe in our mission and our model. With strong financial footing and a long runway, we prioritize creating an environment where people can do the best work of their careers.
- 5+ years in TAM, account management, or something close, with reps growing and keeping large enterprise accounts.
- 2+ years leading account teams, with evidence that the people you coached got measurably better at running their accounts
- You know how to expand an account - where the room is, who to bring in, when to push - and you've taught someone else to do it.
- You're a good coach: you give direct feedback, and people trust what you tell them.
- You're hands-on technical: configuring, troubleshooting, and tuning agents yourself, and comfortable going deep with a customer's setup.
- You've carried a number, so you know how to spend your time when you can't get to everything.
- Bonus if you're fluent with AI tooling in your own workflow - but only where it actually makes the work better.
- Office: For those in NY, we are an in-person team (5 days a week, with flexibility as needed) working out of a stunning waterfront office in Brooklyn. Collaboration, speed, and clarity matter.
- Health: 100% company-paid medical, dental, and vision for employees.
- Time Away: Flexible PTO. We trust adults to manage energy, not clock time.
- Culture & Team: Annual company retreats and regular in-person events.
- is an equal opportunity employer. We are committed to building a diverse, inclusive team.