Support Associate (Full-time)

2 нед. назад

LithuaniaEuropeJuniorOnsite

Provide support to customers, courier partners, and venues via live chat and phone to ensure smooth delivery operations.

Условия

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. 
The salary below is the monthly salary range for this position. 
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Как откликнуться

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙

Другое

At , we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩
We are looking for Full-time (40 h/week) Support Associates to join our Support team in Vilnius!
Supporting our customers, courier partners and venues via live chat and phone 
Ensuring that the delivery operations run smoothly
Developing our support function together with the support team, as well as other teams within
You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
You can work in shifts in mornings, evenings, weekends and holidays - our support is open seven days a week from Monday - Sunday  08:00 - 22:00, on Fridays and Saturdays Lithuanian Support team works until 00:00
You are fluent in the Lithuanian language, and you have professional working proficiency in English
credits cashback benefit - enjoy home deliveries with and receive in return a percentage of your total order value as credits to your own account.
Employee assistance program - offers practical information and counselling on a variety of topics not just to you, but also to your nearest and dearest, such as a family member.
Health insurance after the probation period ends
-wide training programs - our very own programs, role and country-specific trainings and self-service learning resources.
Team budgets per year - to spend on dinners and activities with your colleagues.
Coffee and snacks at the office.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.