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IT Support & Systems Administrator
2 нед. назад
MiddleOnsiteC1
windowsmacosvpnlinuxjiragoogle workspacemdmbash
We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to provide daily technical support, manage IT systems, user accounts, and ensure security and compliance.
Responsibilities
- Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.
- Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).
- Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).
- Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.
- Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.
- Implement and improve IT systems and tools, maintain documentation, and train end-users.
- Run security and compliance checks (audits, policy enforcement, updates, incident response).
Requirements
- 1–3 years’ experience in IT support or system administration (preferred).
- Proficiency with Windows & macOS environments and common productivity suites.
- Familiarity with networking concepts, VPNs, and basic server management.
- Strong problem-solving skills with a customer-first approach.
- Excellent English communication skills (spoken & written).
Nice to have
- Scripting & automation (Bash, Perl, Python).
- SIL scripting for Jira.
- Experience with Windows Server.