Program Manager, Connected Warfare (Active Clearance)

5 дн. назад

USA

Manage and provide tactical support for connected warfare program with operational oversight for USMC customer.

О компании

The Connected Warfare division builds systems to support global command and control missions. We create joint, time sensitive, multi domain, ubiquitous, connected mesh ecosystems. Our ecosystem enables connected warfare with disproportional impact by connecting every robot, human, and sensor in every domain, bringing together hundreds of thousands of end points across the globe. We are the substrate that provides the source of truth for time sensitive decisions, effectively transforming the way that militaries close kills chains and enable mission autonomy.

Обязанности

is seeking a mission-driven, highly organized, and detail-oriented Program Manager to provide tactical support and operational oversight for our USMC customer, driving the adoption, expansion, and long-term success of 's cutting-edge Voyager Hardware. You will serve as a trusted advisor, deeply understanding customer operational requirements and translating them into impactful solutions that leverage our products. This role requires a unique blend of strategic thinking, technical aptitude, exceptional relationship-building skills, and a passionate commitment to national security. In addition, this role achieves results by focusing on the day-to-day management of client accounts, ensuring the smooth deployment, ongoing functionality, and optimal performance of Voyager solutio
Strategic Client Engagement:
Serve as the lead point of contact for USMC accounts focused on Voyager solutions, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users.
Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position 's Voyager products.
Navigate complex government procurement processes, contracting mechanisms, and funding cycles to ensure successful program execution and growth.
Champion client needs internally, collaborating closely with 's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery.
Daily Client Operations & Support:
Serve as the primary point of contact for USMC customers, managing day-to-day communications, operational requests, and urgent support needs related to the Voyager product line.
Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues.
Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation.
Solution Adoption & Growth:
Drive the successful adoption and integration of 's Voyager products into USMC operations, demonstrating clear mission value and operational superiority.
Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent technologies, and securing follow-on contracts.
Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and 's strategic objectives.
Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences, from technical specialists to General Officers.
Tactical Execution & Deliverables:
Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams.
Monitor the operational status and usage data of deployed Voyager products, proactively identifying potential issues or areas for improvement in coordination with technical teams.
Process and track client orders for system upgrades, spare parts, consumables, and additional training modules.
Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented.
Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders.
Internal Coordination & Problem Solving:
Act as the liaison between client operational teams and 's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action.
Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts.
Support the integration and qualification and testing of new Voyager systems by coordinating customer access and feedback.
Assist in identifying and documenting customer needs for future product features based on immediate operational feedback.
Performance & Reporting:
Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success.
Provide regular, insightful reports to internal leadership on account status, strategic opportunities, competitive landscape, and challenges.
Domain Expertise:
Maintain an expert-level understanding of 's Voyager product portfolio, including technical specifications, operational advantages, and future development pathways.
Compliance & Documentation:
Ensure all customer activities comply with contractual agreements, security protocols, and relevant government regulations.
Maintain accurate and up-to-date client records, contact information, and equipment inventory.

Требования

Experience in program management and product deployment roles
Exceptional interpersonal and stakeholder management skills
Comfortable with setting and achieving goals in a complex, fast moving environments with ambiguous requirements
Experience translating and decomposing technical concepts into operational requirements and performance specifications
Willing to travel as necessary (up to 25%)
Secret Clearance or above required

Будет плюсом

Prior military experience, especially in an operational or procurement role related to computing and communications systems
Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
Experience and familiarity with the United States Marine Corps
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:

Условия

At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.  For more information, Explore Our Benefits .

Другое

Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
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