USAForward Deployed Product Manager (NYC)
2 нед. назад
120k–150k USD / yearUSA
product managementdata analysisworkflow automationerp configurationuat
Forward Deployed Product Manager responsible for managing post-sales product operations, implementation, and customer partnership on an AI-native operations platform.
Обязанности
- 's Forward Deployed Services team is the core engine of and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:
- Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
- Product Design: Data model, workflows and integrations
- Build/Configure on /ERP platform
- UAT and Go-live
- The Forward Deployed Product Manager will support our push to upper mid-market and enterprise clients, and will have multiple responsibilities:
- Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
- Build new product capabilities/solutions within the ERP platform
- Contribute to best practices and process improvements across the team
- Hands-on ERP implementation experience is required. Our current team comes from a mix of business and technical backgrounds. What we value the most are:
- Ownership/accountability mindset
- Customer obsession (including client/stakeholder management)
- Appetite for operational and technical details
- Business acumen to zoom out and discuss value drivers
- Passion for learning quickly
- Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from
- Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
- Build new product capabilities that help support 's push to upper mid market and ENT clients
- Contribute to best in class practices and processes across the entire team
- Translate process flows into product design and configuration within the platform
- Collaborate with technical teams on integrations and data migrations required for successful implementations
- Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn our customers to our biggest advocates!!
- Contribute to initiatives to drive improvements in product and customer lifecycle processes via automation and AI - we are an AI native company and team
Требования
- 2+ years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
- Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
- High-Intensity. You have experience in high-pressure roles within startups, consulting, finance etc. - these are your real preferences, not your stated preferences.
- Technical from 1st Principles. You can grok hard engineering and logic problems from a place of intuition, not memorization.
- Intellectual Firepower. You cut through noise, synthesize, and get to the right answers fast.
- Strong analytical mindset; experience with SQL is a plus (but not required)
Другое
- A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
- Procurement
- Inventory
- Orders
- Fulfillment
- Finance
- Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
- Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
- We recently raised a $55M Series B , co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
- is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
- Competitive salary + meaningful equity
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
- In-office culture in San Francisco