PhilippinesSupport Quality Assurance Specialist (QA)
3 нед. назад
0 / monthPhilippinesWorldwideOnsite
customer service quality auditscall monitoringdata analysis
Perform customer service quality audits and analyze support data to improve customer experience and support quality.
О компании
- At , we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out. Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor , embrace challenges by loving the dirt , and refuse mediocrity . We believe in accountability, humor , and diversity — and we’re united by a mission to help businesses tell better visual stories. About the team: is the world’s largest on-demand mark
Будет плюсом
- Familiarity with Looker Studio
- Basic prompting skills or interest in AI-assisted QA tools
Условия
- Competetive salary
- Transportation allowance provided
- 20% night differential (if applicable)
- Health insurance (Day 1 HMO w/ dependents)
- Free daily meals
- Paid Time Off
- Company equity
Другое
- Monitor communications across email, phone, chat, and any other future support channels to identify areas for improvement
- Provide quality intelligence to help managers optimize support logic
- Provide insights to the training team to bridge the knowledge gap
- Report on weekly quality metrics
- Identify root causes and improvement opportunities in training, process, and policies
- Lead and facilitate process improvement initiatives using Lean Six Sigma or similar methodologies to reduce inefficiencies and improve key performance indicators (KPIs)
- Hustle - take ownership of 's growth and do whatever it takes to get the job done
- 2+ years of experience as a Quality Analyst / QA Specialist in a customer service environment
- Strong skills in data analysis and reporting (Excel/Google Sheets)
- Knowledge of support quality metrics, CSAT, and QA audits
- Lean Six Sigma Certification (Yellow Belt+) or Kaizen Certification
- A "let's get it done" mindset
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Should be willing to report 100% onsite in Ortigas.