Principal Product Designer

3 нед. назад

United KingdomEuropeLeadHybrid

Senior individual contributor shaping customer experience and influencing product direction at .

We’re the Group – home to , Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.   We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.   We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. &n

Lead the design of 's most strategic, complex and high-impact customer experiences across multiple product areas.
Shape end-to-end customer journeys that connect user needs, business priorities and technical considerations.
Move confidently between strategic thinking and detailed interaction design, ensuring every experience is intuitive, accessible and beautifully crafted.
Set creative direction and raise the quality of design across the wider product experience.
Combine customer insight, research, data and commercial understanding to deliver measurable outcomes.
Influence product strategy by identifying opportunities that span multiple teams and customer journeys.
Facilitate alignment between Product, Engineering, Research, Brand, Commercial and senior stakeholders to solve complex problems together.
Act as a force multiplier across the Product Design team through mentoring, constructive critique and reusable design patterns.
Champion the evolution and consistent application of 's design system.
Help create experiences that strengthen customer engagement, loyalty and long-term business growth.

Proven experience solving large, ambiguous product challenges with measurable customer and commercial impact.
Exceptional product design craft across interaction design, visual design, information architecture, prototyping and end-to-end journey design.
Ability to think strategically while maintaining an exceptional eye for detail.
Strong systems thinking and problem-framing skills, with confidence tackling complex challenges.
Experience balancing customer insight, experimentation and business objectives to inform design decisions.
High level of proficiency with Figma and modern AI-powered design tools.
Excellent storytelling, communication and facilitation skills, with the ability to influence senior stakeholders through evidence rather than authority.
Strong commercial awareness and an understanding of how great design contributes to business performance.
Passion for collaboration, mentoring and raising the standard of design across a wider team.
Experience designing scalable, accessible experiences across web and native applications.
Comfortable working in fast-moving, evolving product environments where priorities can shift.