Internal Communications Manager, Tech

3 нед. назад

USA

Manage internal communications for the Core Tech organization at , focusing on embedding within teams and advising leadership on communication strategies.

Обязанности

is seeking an Internal Communications Manager to serve as a dedicated communications partner to our Core Tech organization (the teams building and securing the systems behind Claude, from engineering and infrastructure to security). Depending on your background and where the need is greatest, your portfolio might center on security, on engineering more broadly, or span both - we'll shape that together during the hiring process.
Internal communications at is not a support function that plans meetings and sends newsletters. The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf of executives, and see around corners,  anticipating what the organization will need to hear before anyone asks for it. There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence. But the heart of the job is more creative and will require you to find ways to connect the rest of the company to some of the most consequential and least visible work at , and making the line between that work and our mission clear and strong.
The work of Core Tech is deeply technical and the company depends on it (like architecting new products for Claude to reach users, model inference, capacity planning, building reliable systems, and the security that protects all of it) but most employees rarely see this work directly…unless something goes wrong. Your job is to change that by understanding this work, and the people doing it, well enough to tell its story credibly, and to help its leaders communicate with clarity and candor as the company scales.
Own the internal communications strategy for your portfolio within Core Tech, becoming an expert in the team's work and a trusted member of its leadership team
Serve as a hands-on advisor to executives - help them think through what to say and when, draft communications in their voice, and give them honest counsel, especially in moments when that’s challenging or uncomfortable.
Translate deeply technical work into narratives that land with employees across every function, without losing the substance
Get creative about how you connect people to the work - don't default to creating a slide deck when a demo or something no one has tried yet would land better
Anticipate communications needs before they arrive (e.g. launches, incidents, organizational change, moments of external attention) and have a plan ready for how we’ll bring employees along
Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them
Plan and execute internal fora like all-hands and AMAs with operational excellence
Exercise sound judgment with sensitive material, especially where security work requires care about what is shared, with whom, and when
Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live forums

Другое

’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Have 8–12 years of experience in communications or an adjacent craft where you learned to make complex, high-stakes material clear under pressure (e.g journalism, speechwriting, chief of staff work, strategy and operations)
Are an exceptional writer with a particular talent for distilling technical decisions and cross-functional projects into simple, compelling narratives, and can write convincingly in someone else's voice
Have served as a trusted advisor to senior leaders and know how to build those relationships: when to push, when to listen, and how to deliver a recommendation even when it’s something an exec may not want to hear
Can embed credibly with engineers and security practitioners. You are curious about how technical systems work, ask good questions, and earn the trust of people who may be skeptical of comms by default
See the big picture and are able to connect individual team updates to company strategy and mission
Have a keen eye for organizational culture and can recognize authentic moments worth amplifying
Have experience communicating about security, infrastructure, or other deeply technical domains
Have worked at AI companies, frontier tech companies, or other organizations where the technical work moves faster than most people can follow
Have built or run internal communications programs during periods of rapid organizational growth
The annual compensation range for this role is listed below. 
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that recruiters only contact you
We believe that the highest-impact AI research will be big science. At we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to , including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.