Co-op/Intern, IT Operations - Fall 2026

3 нед. назад

CanadaWorldwideTraineeOnsite

hardware deploymenthelpdesk supportasset managementconfigurationtroubleshooting

Assist IT Operations by providing hardware deployment, support, and helpdesk ticket resolution under supervision.

Требования

Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
In all we do, our six guiding principles light the way: Step Up: Dare to go beyond the expected to achieve greatness. #StepUp
One Team: Make a place we soar together by respecting each other's individuality, building trust, and showing up for the team  #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
This posting is for a current vacancy for which we are actively hiring.

Другое

Job Title: Co-Op, IT Operations - Summer 2026
Location : Vancouver, BC (on-site)
Term : 4 months
Start Date: September 12th, 2026
Openings : 1 
Overview :
We’re looking for a Co-op on the team to help us provide IT support to owls and solve both small as well as large technology problems. Under close supervision, you’ll  support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects. This position is based in Vancouver, Canada.
Support the build and deployment of laptops for new users as well as end users as needed
Support closing of our Macbook leases by configuring, wiping, recording laptop data as required
Set up, install, modify, configure, maintain desk hardware in the office
Receive offboarded hardware and update workflows as well as management system based on that
Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures
Work closely with ’s global Helpdesk team to identify and resolve issues by following processes
Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues
Set up, install, and troubleshoot Google Meet Hardware in the office
Assist with setting up loaner laptops to AV gear for interviews or smaller company events
Keep team documentation updated as processes and stakeholder need change 
Assist in departmental projects that require IT time and resources
Creating tickets and moving tasks through agile workflow as work is completed
Experience troubleshooting basic to advanced Mac problems
Experience troubleshooting Windows OS problems and working knowledge of Dell laptops
Experience working with meeting room hardware, AV gear to support meetings
Experience working in agile environment a bonus
Proven ability to translate technical issues into understandable language for end-users
Willingness to learn new systems and vendors, as needed
Accountability: holds self accountable to meet commitments
Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our  Careers Privacy Policy.