Serbia
EuropeNeo Group
Team Lead Analyst (CRM Vertical)
3 нед. назад
SerbiaEuropeLeadOnsiteB2
sqlpythonpandasnumpytableau
Neo Group is recruiting a Team Lead Analyst for their CRM Vertical to join their Data Analytics department, leading a team and supporting data-driven CRM decisions.
Responsibilities
- Lead and mentor a team of CRM analysts — task distribution, quality review, professional development.
- Deliver actionable insights to the CRM department to support campaign, retention, and lifecycle decisions.
- Analyze CRM activities and performance: campaigns, communications, client segmentation, retention flows.
- Help the CRM team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting.
- Design and interpret dashboards to track CRM KPIs for stakeholders.
- Collaborate with Product, Marketing, and Risk teams on cross-functional CRM initiatives.
- Ensure data quality and consistency in CRM-related tracking and reporting.
Requirements
- Proven experience in CRM activity analysis (campaigns, client segmentation, communication performance).
- Experience leading or mentoring an analytics team is preferred.
- Strong SQL skills.
- Python and analytical libraries (pandas, numpy, etc.).
- Ability to structure ambiguous business questions into clear analytical tasks.
- Strong communication skills — ability to present insights to both technical and non-technical stakeholders.
- Language: Russian - Native, English - B2+.
Nice to have
- Experience building dashboards in Tableau.
- Familiarity with CRM systems and their data structures.
Conditions
- Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
- Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
- Rest easy with comprehensive medical insurance coverage for employees.
- Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
- Enhance your language skills with English lessons facilitated by our two experienced tutors.
- Stay ahead in your field with access to conferences and professional literature to fuel your growth.
- Boost your energy and morale with complimentary snacks available in the office.
- Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.