USALearning & Development Lead, Risk Ops
3 нед. назад
USALeadOnsite
trainingcurriculum designgovernancecompliance
Lead training standards, curriculum, and governance in Risk Operations to ensure consistent dispute resolution outcomes.
Обязанности
- We are looking for a Training Lead, Risk Operations to join our growing Risk Operations team in New York. In this role, you will own the training standards, curriculum, and governance framework that ensures every team member handling disputes for Current is equipped to deliver accurate, compliant, and consistent outcomes for our members. Disputes are the primary focus, with organizational responsibility for training coverage across the broader Risk Operations function as the team grows.
- You will build and maintain governance frameworks that drive consistency and quality in training delivery across both our internal team and our BPO partners. You will define the standards, design the curriculum, and establish the oversight processes that ensure training is held to the same bar regardless of who delivers it or where. You will partner closely with BPO training leads to align on content, track completion and impact, and drive continuous improvement in how our teams learn and perform.
- This role is ideal for someone with direct experience building and governing training programs in a disputes, fraud, or risk operations environment who understands what it takes to drive consistency across distributed teams. You know how to translate Reg E, Reg Z, and CFPB requirements into practical, engaging learning, and you are energized by the challenge of raising the quality and accountability of training at scale.
Требования
- 4+ years of experience in training, instructional design, or operations training, with direct experience designing programs for disputes, fraud, or financial risk operations
- Strong understanding of consumer financial regulations as they apply to disputes, including Reg E, Reg Z, and CFPB guidelines, and the ability to translate those requirements into practical team member training
- Demonstrated experience assessing, improving, and scaling training programs in fast-moving operational environments
- Demonstrated experience designing and delivering multi-format training content including onboarding programs, procedural guides, e-learning modules, and scenario-based exercises
- Comfortable working across BPO and internal teams, with the ability to hold external partners to training standards without direct authority
- Strong collaborator who partners effectively with QA, Operations, Compliance, and Knowledge Management to build training that reflects real performance data
- Highly organized, with the ability to manage multiple training projects and deadlines in a fast-paced environment
- Excellent written and verbal communication skills; able to present complex regulatory and operational content clearly for frontline team members and leadership alike
Будет плюсом
- Experience in consumer fintech, neobanking, or payments, particularly at a high-growth startup
- Familiarity with learning management systems such as Lessonly, Workramp, or TalentLMS
- Experience designing training programs for BPO or outsourced operations teams, including governance of vendor-delivered training
- This role has a base salary range of $95,000 - $130,000 Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.
Условия
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
Другое
- Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.
- Own and continuously improve the disputes training curriculum, ensuring content is accurate, current, and aligned to Current’s regulatory and operational standards across every team handling disputes
- Design, build, and maintain training content for disputes operations across formats including onboarding modules, procedural guides, regulatory compliance training, and targeted refreshers for both BPO and internal teams
- Ensure all training content reflects current Reg E, Reg Z, and CFPB requirements and is updated promptly when policy, product, or compliance requirements change
- Partner with the QA Lead to use QA findings, error trends, and calibration insights as the primary inputs for training prioritization, content updates, and remediation programs
- Build and own the formal training program for Current’s internal disputes team, including structured onboarding, defined readiness criteria, and ongoing skills development
- Govern training delivery across outsourced partner teams, setting clear standards for content accuracy, regulatory alignment, and quality, and providing direction when updates are needed
- Define team member readiness standards and nesting criteria in partnership with Operations leadership; monitor new hire performance through ramp and adjust training interventions based on QA and productivity data
- Develop and maintain facilitator guides and delivery materials that support consistent training across in-house and outsourced teams
- Track learning effectiveness using performance data and QA score trends; report on training outcomes and new hire ramp progress to Risk Operations leadership
- Partner with Compliance and Risk to ensure training content is reviewed, approved, and documented to support audit readiness and regulatory examinations
- Own training coverage for Risk Operations beyond disputes; assess the current state of training across non-disputes risk functions, identify gaps, and build toward a consistent program as those areas mature