Partnerships Operations Manager

3 нед. назад

110k–125k USD / yearUSAOnsite

Manage and coordinate post-sales partnerships to ensure successful delivery and customer success.

Обязанности

We're looking for a Partnerships Operations Manager to serve as a key organizational player on our post-sales partnerships team. Your job is simple to state and hard to do well: make sure our signed partnerships succeed. That means keeping partners, internal stakeholders, and cross-functional teams aligned, organized, and moving toward the deliverables we promised. You'll sit in the room where decisions get made, form your own point of view, and be trusted to keep everyone on track, from deal kickoff through ongoing customer success.

Требования

5-7 years of professional experience, ideally spanning partnerships, business operations, program management, or account/customer success in a startup or high-growth environment
A proven track record managing complex, multi-stakeholder relationships both internally and externally
Highly organized and process-minded: you build systems, not workarounds
A clear, confident communicator who can hold their own in a room with partners and executives
Comfortable owning a wide scope of work independently, with a bias toward action
Fluent with organizational and collaboration tools (Linear, kanban boards, Slack, Figma, or similar)
Detail-oriented, with high standards for follow-through on deliverables and metrics
Comfortable navigating ambiguity and building structure in a fast-moving environment
Healthcare, health tech, or digital health experience is a plus, but not required

Условия

$110-$125k base salary + equity
Hybrid role in New York City, working directly alongside our SVP of Partnerships
The chance to build the operational infrastructure behind 's partnerships as we scale
Reports to: SVP of Partnerships Location: New York City | Hybrid

Другое

is the first AI legally authorized to practice medicine. We are processing millions of consultations monthly with 99%+ treatment plan accuracy validated by board-certified clinicians. As our partnership portfolio grows, we're building the operational backbone to make sure every deal we sign is a deal we deliver on.
Serve as a day-to-day point of contact for external partners, building relationships that make easy and reliable to work with
Manage key internal and external stakeholders, keeping expectations clear on both sides
Prepare materials, decks, and briefings that represent well in front of partners
Attend partner and internal meetings, contribute a real point of view, and drive outcomes rather than just take notes
Coordinate with clinical, marketing, operations, finance, and product/engineering to ensure we deliver on every commitment made to a partner
Track deliverables across teams and flag risks to timelines before they become problems
Act as the connective tissue between partnership commitments and the teams responsible for executing them
Build and maintain the systems that keep partnerships organized: kanban and Linear boards, shared Slack channels, and Figma files
Own the operational cadence for each partnership: standups, syncs, and follow-through on action items
Bring structure to ambiguity, favoring durable systems over one-off fixes
Own post-launch customer success for partnerships, including recurring partner success meetings
Build and send consistent, accurate metrics reporting to partners on an ongoing basis
Monitor partner health after launch and escalate early when a relationship needs attention