USAFounder's Office
3 нед. назад
150k–230k USD / yearUSASeniorOnsite
Execution-oriented role supporting CEO and leadership by driving cross-functional projects to outcomes in a fintech AI company.
О компании
- builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.
- We are:
- Backed by a16z and Y Combinator, with $75M raised in Series A funding
- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years
- Already serving more than 20% of the auto lending industry
- Processing millions of real customer calls and transactions every day
- Fully deployed in production with major financial institutions
- Actively expanding into new financial services segments
- Building together in person in San Francisco
- We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.
Обязанности
- You'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a "coordination" role—this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, compliance ops, customer delivery, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.
- If you're the kind of person who can go from "figure out what's broken" → "write the plan" → "align stakeholders" → "project-manage to completion" without needing permission every step, you'll thrive here.
Требования
- High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
- Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
- Low ego, high standards: you do what it takes, and you care about quality.
- Fast learner: you can ramp quickly in complex, regulated domains.
- Trustworthy: you handle sensitive information with discretion.
- Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.
Будет плюсом
- 2–6 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
- Prior work with enterprise customers and/or regulated workflows (finance, insurance, healthcare).
- Strong writing: memos, project plans, customer updates, specs.
Другое
- Own the CEO's operating cadence: weekly priorities, OKR/KR tracking, meeting hygiene, decision logs, follow-ups.
- Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
- Prepare internal/external meetings: briefs, stakeholder maps, agendas, talking points, and post-meeting execution.
- Run special projects across Product, Eng, Compliance, Sales, and Customer Success (often simultaneously).
- Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
- Drive "0→1" initiatives: new customer onboarding plans, pilot definitions, KPI frameworks, pricing/packaging analysis, process redesign.
- Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
- Create customer-ready artifacts: exec-friendly updates, ROI/KPI reporting, launch comms, rollout plans.
- Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.
- Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
- Maintain discipline around change management: what changed, why, who approved, what's the rollout plan.
- Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
- Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.
- You've built a reliable founder/leadership operating cadence (priorities, KPIs, decision logs, follow-up system).
- 2–4 cross-functional projects are moving faster because you're driving alignment and execution.
- Leadership is spending less time on coordination and more time on decisions.
- Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.
- Project management (real execution, not just status updates)
- Exceptional written and verbal communication
- Analytical ability (Excel/Sheets, basic modeling, KPI design)
- Stakeholder management (execs + ICs, internal + external)
- Operational rigor (process, documentation, follow-through)
- At , we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace. Our team typically works around 60 hours per week , beginning at 8:00 AM , with four days spent collaborating in person at our San Francisco office.
- We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage , a generous 401(k) , and catered lunches .
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