Sr. Software Engineer, Customer Experience Engineering

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• At Company, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Company, your role isn't just to execute a function, but to help redefine the future of how work gets done.
• Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Company.
• Company’s Customer Experience Engineering Team is expanding! We are looking for a Senior Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Senior Software Engineers enjoy developing features into the Company product that aim to greatly reduce friction points that block customers and regularly require help from Company technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data.
• Lead and drive projects that span our stack, including Java and Python services hosted in Kubernetes and Snowpark Container Services.
• Promote strong collaboration within a cross-functional team, including product management and design.
• Deliver features requiring close coordination with several partner teams.
• Be a strong contributor to the product vision and drive team planning.
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions.
• Mentor and coach junior team members.
• B.S. or M.S degree in CS, MIS, or equivalent discipline
• 6+ years experience hands-on software engineering experience
• Deep understanding of modern application design architecture, good API design patterns, performance, and scale.
• Expertise in at least one of the following (bonus for more than one): Python, Java, Scala, GoLang.
• Experience with software engineering best practices: unit testing, code reviews, and design documentation.
• Excellent debugging and troubleshooting skills, especially in a cloud environment.
• Demonstrated technical leadership experience, such as being an architect or tech lead for high-impact projects.
• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers.
• Genuine enjoyment of the art of building great software, and a love of learning new things.
• Company is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Company.
• How do you want to make your impact?
• For jobs located in the United States, please visit the job posting on the Company Careers Site for salary and benefits information: careers.Company.com