(Senior) Field Engineer, Industrial Robotics

3 нед. назад

SwitzerlandEuropeSeniorHybrid

roboticsfield operationsproject managementcustomer success management

Lead customer adoption and strategic execution of multi-site industrial robotics projects to ensure successful deployment and integration.

is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200+ people and work on cutting-edge robot technology. The Opportunity As a Field Engineer at , you will lead the customer adoption journey. You will own the strategic execution of multi-site projects, ensuring our solutions are not only successfully deployed but deeply integrated into our customers' workflows. This is a high-impact role where you will represent on the ground, implement the robotics solution, facilitate change management, and align customer success with our operational goals. You will act as the trusted advisor for stakeholders, managing project timelines, orchestrating deployment

Education: Degree in engineering, robotics or a related field
Experience: Proven track record in customer-facing role, ideally within robotics, industrial automation, or complex technical systems.
Communication: Excellent communicator, comfortable presenting to both executive leadership and operational teams. Ability to simplify complex technical concepts into clear, business-focused outcomes.
Change Management: Demonstrated ability to manage stakeholder relationships, navigate organizational dynamics, and drive user adoption in industrial environments.
Operational Leadership: Strong capability to coordinate teams, manage on-site priorities, and maintain project continuity in high-pressure, international settings.
Travel: Enthusiastic about frequent international travel (up to 60%) and comfortable working directly in customer environments.
Mindset: Collaborative, empathetic, and relentlessly focused on the customer's path to success

Lead Deployment Projects: Lead complex, multi-site customer projects from onboarding through to operational autonomy. Ensure smooth deployments, manage timelines and value delivery.
Stakeholder & Change Management: Act as the primary point of contact for customer leadership and operations teams. Drive user adoption by navigating organizational dynamics, identifying resistance, and championing the value of robotics within their operational culture.
Field Operations Leadership: Coordinate the operational work of field technicians and internal specialists. Set priorities, allocate resources, and resolve on-site hurdles to maintain project momentum and quality.
Trusted Advisory: Consult with global industrial clients to integrate robotics into their broader business workflows. Act as the bridge between their operational challenges and our technical teams, ensuring our roadmap aligns with their needs.
Value Realization & Training: Lead training and enablement sessions for diverse audiences, from on-the-ground operators to plant management, tailoring your approach to maximize user confidence and system utilization.
Strategic Feedback Loop: Translate field insights and recurring operational themes into actionable requirements for our Product and R&D teams, ensuring the voice of the customer drives our innovation.