JapanIntegration Manager (Tokyo, Japan)
3 нед. назад
JapanWorldwideOnsite
debuggingdocumentation
Manage integration processes with game partners to implement tools, products, and services in games, combining technical and interpersonal skills with gaming industry knowledge.
О компании
- ABOUT YOU We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. Y ou should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must. If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutio
Обязанности
- Client-Facing & Pre-Sales Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation
- Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations
- Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)
- Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery
- Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs
- Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues
- Document issues concisely and completely enough for engineering to act on without back-and-forth
- Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly
- Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities
- Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
- Maintain accurate documentation in Jira, Confluence, and related tools
Требования
- Bachelor's degree (or equivalent experience) in a related field
- 3+ years of experience in technical integration, solutions engineering, or a client-facing technical role
- Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role
- Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently
- Comfortable using tools like Postman (or equivalent) to test and debug API calls
- Near-native fluency in both Korean and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
- Proven customer service or client relationship experience
- Comfortable working with high autonomy, shifting priorities, and a significant workload
- Strong attention to detail and time management
Будет плюсом
- Prior experience in the gaming industry, payments, or fintech
- Experience with Confluence, Jira, and G Suite
- Prior experience at a foreign or international company, or working across time zones with global teams
- Genuine interest in games (as a player) and the gaming industry