Lifecycle Marketing Senior Specialist

3 нед. назад

BrazilLATAMSeniorOnsite

lifecycle marketingcustomer retentionmulti-channel marketing

Responsible for building and executing lifecycle marketing programs to drive adoption, retention, and expansion among customers.

Требования

6+ years of experience in lifecycle, CRM, or customer marketing, with a strong focus on B2B SaaS
Hands-on platform experience required — you must be comfortable independently building and launching complex campaigns and Canvases in , including Liquid logic and multi-step journey design
Demonstrated ability to own a program area end-to-end — from strategic planning through execution, measurement, and iteration
You have a strong point of view on where AI can genuinely improve lifecycle marketing — from personalization and segmentation to content generation, testing velocity, and campaign efficiency — and you actively seek ways to put that into practice
Strong analytical skills with the ability to connect engagement metrics and funnel data to actionable insights and business recommendations
Experience working cross-functionally across CS, PMM, Growth, and campaign teams to coordinate go-to-market programs
Excellent communication and organizational skills; comfortable presenting recommendations to senior stakeholders
Familiarity with Salesforce or similar CRM for audience management and pipeline reporting is a plus
Comfortable operating in a fast-paced environment and collaborating across distributed, global teams
#LI-Hybrid

Условия

benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. offers benefits such as:
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 
Employee Resource Groups that provide supportive communities within
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. 
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
At , we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with , we want you to feel comfortable showcasing what makes you you .
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. OUR AI-POWERED RECRUITMENT PROCESS At , we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. 
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision. 
Please contact us at talentdata.privacy@.com for any requests or questions. To find out more about our hiring process, check out this page .

Другое

At , we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If sounds like a place where you can thrive, we can’t wait to meet you.
is hiring a Senior Marketing Senior Specialist Customer Lifecycle to join our São Paulo office. You will be responsible for building and executing lifecycle marketing programs that drive adoption, retention, and expansion amongst our customer base. You will work closely with the Director of Lifecycle Marketing to develop and execute multi-channel customer lifecycle programs, including always-on engagement, product adoption, upsell, and event audience development programs that deepen customer relationships and support 's growth goals.
The ideal candidate is a strategic marketer who brings deep platform expertise, strong cross-functional instincts, and a data-driven approach to lifecycle program development. You thrive in a fast-paced environment, are energized by building programs that directly impact customer retention and revenue expansion, and have a clear point of view on how AI — including BrazeAI™ tools and AI-assisted workflows — can accelerate execution, sharpen personalization, and elevate lifecycle marketing at scale. This role reports to the Director, Lifecycle Marketing. In this role, you will:
Own the end-to-end strategy and execution for customer lifecycle marketing campaigns, including always-on journeys, product adoption programs, upsell campaigns, and event audience development
Build and optimize customer lifecycle campaigns, Canvases, and segments in the platform, including complex audience logic, multi-step journey orchestration, A/B experimentation, and AI personalization
Manage the customer campaign calendar — Tracking deadlines, and ensuring programs launch on time, on brief, and against clear success metrics
Translate high-level lifecycle strategy from the Director into executable, multi-channel programs with defined goals, audiences, and measurement frameworks
Actively explore and implement AI-powered workflows — including BrazeAI Operator™ and Agent Console™— to drive personalization at scale, increase campaign efficiency, and reduce manual build complexity
Drive cross-functional alignment with Customer Success, Account Management, Product Marketing, Content, Product Analytics, Growth Engineering, and Global Campaigns to ensure lifecycle programs are coordinated with go-to-market motions and CSM activity
Document @ AI testing efforts, use cases, and learnings for internal enablement and external storytelling
Understand the impact of your programs on retention, expansion, and upsell pipeline; set and achieve goals that align with driving customer growth for the overall business
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@.com promptly after applying. A summary of the most recent bias audit results for such tool is available here . Please see our Candidate Privacy Policy for more information on how processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.