Customer Experience Engineer, CXE-T (EMEA)

3 нед. назад

United KingdomEuropeSeniorRemote

proof of concepttechnical enablementarchitecture guidance

Post-sales technical expert scaling deep product adoption through technical enablement, Proof of Concepts, and technical content.

Будет плюсом

Hands-on experience with AI/ML development workflows, including model packaging, dependency management, reproducibility, and governance considerations within containerized environments.
Practical Experience with AI coding agent runtimes and sandboxed execution environments (e.g., agent isolation, MCP tool governance)
Familiarity with SBX and MCP Gateway as enterprise controls for agentic AI workloads
Familiarity with secure software supply chain practices, including SBOM generation and consumption, artifact signing, provenance (e.g., SLSA concepts), vulnerability management, and policy enforcement.
Deep understanding of the container image lifecycle, including build optimization, image hardening, base image strategy, registry governance, promotion workflows, and lifecycle management from development through production.
Practical experience implementing or advising on Secure Software Development Lifecycle (SSDLC) practices, including secure build pipelines, policy-as-code, compliance controls, and DevSecOps integration.
Exposure to governance frameworks or regulatory models impacting modern development environments (e.g., NIST guidance, EU AI Act, internal enterprise policy frameworks).
Experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences.
Background in Platform Engineering, DevSecOps, or Security Architecture roles where architectural decisions directly influenced developer experience and risk posture.

Условия

EU: €70,700K – €101K + equity
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
#LI-REMOTE

Другое

has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on to build, share, and run their applications across our suite of products including Desktop, Hub, and Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets.
Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance . The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts.
This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives.
Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences.
Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance).
Develop repeatable technical learning paths that drive adoption beyond initial onboarding.
Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines).
Translate capabilities into practical architectural patterns customers can implement.
On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives.
Produce deep technical assets: Recorded walkthroughs
Architecture reference guides
Advanced implementation blogs
Reusable demo environments
Build assets that directly support customer journey stages and remove common technical blockers.
Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction.
Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
Provide architectural guidance across: Secure build pipelines
Software supply chain integrity
Container security and governance
AI/ML workload governance (where applicable)
AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance
Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles.
You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required.
5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles.
Strong hands-on expertise in: and container ecosystems
Secure software supply chain practices
CI/CD pipelines and modern cloud-native architecture
Experience designing and executing structured PoCs with defined success criteria.
Ability to present complex technical topics clearly to senior engineering audiences.
Strong written communication skills; experience producing technical blogs or deep technical content.
Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities. Deeply immerse in platform capabilities across security, supply chain, governance, and developer workflows, with particular focus on AI Gov and MCP Gateway as emerging customer conversation areas ahead of GA.
Review existing CXE, SE, and Post-Sales materials to identify: Common architectural blockers
Repeated SE/SA escalation themes
Gaps in advanced technical documentation
Shadow live enablement sessions and recent PoCs to understand maturity gaps.
Audit current technical assets (recordings, demos, blogs) for depth and reusability.
Define 2–3 high-impact technical themes where scalable enablement can reduce friction.
Clear map of recurring advanced technical questions.
Identified priority PoC/use-case patterns to formalize.
Proposed first scalable technical asset or session outline.
Primary Goal: Launch repeatable technical enablement and codify structured PoC frameworks.
Design and deliver at least one advanced 1:many technical session (live or recorded).
Build a structured PoC framework for a priority adoption scenario: Defined success criteria
Clear architectural reference pattern
Reusable demo environment or walkthrough
Publish at least one deep technical asset (e.g., advanced blog, architecture guide, recorded lab).
Establish lightweight intake process for non-support technical advisory questions.
Partner with SE/Post-Sales to ensure technical consistency across pre- and post-sales.
At least one repeatable enablement session running.
One codified PoC pattern reusable across customer cohorts.
Measurable reduction in repeated advanced technical questions in a target area.
Primary Goal: Operate as the recognized post-sales technical authority and multiplier.
Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation).
Expand PoC frameworks into reusable “customer-ready” kits.
Develop a technical content backlog aligned to customer journey stages.
Contribute field-informed feedback to Product and Engineering based on: Architectural friction
Governance gaps
Adoption blockers