Senior Professional Services Consultant- German

3 нед. назад

EstoniaEuropeSeniorRemote

salesforcewrike

Lead customer onboarding and consulting engagements to drive product adoption and success.

Обязанности

We are seeking a talented Senior Professional Services Consultant to join our Professional Services team. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

Требования

3+ years in consulting and customer facing roles.
Experience in project management and former certifications as (Agile, PMI, Lean, etc.) is a plus. 
Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of
Extensive understanding of and ability to apply change management principles
Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
Excellent verbal, presentation and written communication skills
Effective communication across all levels of an organization, particularly executive stakeholders
Ability to manage difficult audiences and complex client relationships with finesse and poise.
Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
Firm sense of accountability and ownership of work
Deep understanding of the DACH market and fluency in German.
Superior personal organization and time management skills
Customer-centric, energetic person with extensive consulting skill set
Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

Условия

28 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
2 Volunteer Days
Health Insurance (Employees + Dependents)
Life Insurance Plan
Utility Allowance (30 EUR/month, subject to taxation)
Fitness plan (800 EUR/year)
Full-remote & On-demand access to Co-working space

Другое

Leading individual customer engagements, and participating in or leading larger global customer rollouts.
Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
Supporting the sales team with more complex scoping requirements and presenting the value of and ’s professional services offerings.
Tracking and maintaining accurate client records and key milestones using , Salesforce, and other systems.
Managing successful completion of customer engagements while achieving critical success metrics.
Advocating for the customer and assisting in the prioritization of new product features
Collaborating with ’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence 's product roadmap.
Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
Represent the DACH region with cultural and language fluency (German native speaker required).
Mentoring junior members of the team.
Possess qualities that make a good Wriker:
Critical thinker, generally curious — a true problem solver
Passionate about learning and improving every day, and motivated to excel
Open to feedback; coachable
Strong team player; tendency to put others first
Self-starter with strong ownership skills, willing to go above and beyond the job description
Creative and innovative
Relevant university degree 
Experience working in a SaaS environment 
Ability to position into an existing integrated ecosystem
As part of our Professional services team, you will play a key role in sustaining our core values which make working at fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One | Embrace Change Fearlessly | Best Ideas Win.
Interview with a Recruiter
Technical interview
Cultural interview
Your recruitment buddy will be  Arjola Stejskal , Talent Acquisition Specialist
#LI-AS1
 
We care about our customers. We understand the customer journey, experience, and value derived from . Decision-making and action-taking are done with the customer in mind.
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.