Interface Delivery Analyst

Другое

• Company is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. Company serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the  Company billing platform!
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• Are you a healthcare interoperability expert who thrives on solving complex integration challenges? Company is seeking a skilled and client-focused Interface Delivery Analyst to join our growing team. In this role, you’ll play a critical part in the delivery, support, optimization, and ongoing evolution of data interfaces between Company and external systems, ensuring reliable, scalable, and secure data exchange across a wide range of interoperability technologies.
• As an Interface Delivery Analyst , you will serve as a trusted technical resource for customers, partners, and internal stakeholders, combining strong technical troubleshooting skills with cross-functional collaboration and process improvement. You'll support complex interoperability use cases spanning APIs, FHIR, HL7 (including ADT and SIU), ODBC, and lab integrations, while contributing to the stability and growth of Company’s integration ecosystem. In addition to hands-on delivery and support, you'll help design and maintain AI-assisted tools that improve case resolution speed and knowledge accessibility.
• This is an exciting opportunity to join a healthcare technology leader where your technical expertise and client relationships will directly shape the reliability of the systems providers depend on. If you thrive in a collaborative, fast-paced environment and want to build impactful connections that make a difference in healthcare, we want to hear from you!
• Deliver, support, and maintain healthcare data interfaces using APIs, FHIR, HL7 (including ADT and SIU), ODBC, lab integrations, and other interoperability technologies
• Analyze customer and partner use cases to recommend appropriate integration approaches aligned with platform capabilities
• Troubleshoot complex interface issues through message analysis, configuration validation, mapping review, and root-cause identification
• Manage interface work from intake through resolution, coordinating with internal teams and external stakeholders
• Act as a technical point of contact for customers, vendors, and implementation partners during interface delivery and support activities
• Support and maintain technical relationships with key account clients and integration partners
• Coordinate with third-party vendors (e.g., labs, EHRs, API and ODBC consumers) to clarify requirements, resolve issues, and validate outcomes
• Communicate technical concepts clearly to both technical and non-technical audiences, including Support, Implementation, Sales, and Product teams
• Serve as an escalation resource for complex interoperability cases that exceed standard support workflows
• Identify recurring issues or patterns and communicate findings to Engineering and Product teams
• Provide coverage support to ensure continuity of interoperability services during capacity gaps or escalations
• Identify opportunities to improve interoperability workflows, documentation, tooling, and delivery consistency
• Contribute to the development and maintenance of SOPs, standards, and internal documentation
• Support adherence to data security, compliance, and interoperability standards, including HIPAA and internal policies
• Assist with initiatives aimed at improving operational efficiency, visibility, and scalability
• Design, build, or maintain internal tools, scripts, or AI-assisted solutions that improve case resolution speed, reduce repetitive work, and increase knowledge accessibility
• Balance innovation with compliance by ensuring automation and tooling solutions adhere to security and PHI-handling requirements
• Demonstrate the ability to work effectively with AI tools by writing high-quality prompts, providing clear context and constraints, iterating with feedback, and critically evaluating outputs
• Share technical knowledge, best practices, and troubleshooting techniques with peers
• Participate in cross-functional collaboration with Engineering, Product, Architecture, and Support teams
• Provide informal mentoring or enablement to improve overall interoperability knowledge across teams
•   What You'll Need to Get the Job Done :
• Familiarity with API testing and message-tracing tools (e.g., Postman, SoapUI, HL7 message validators)
• Strong working knowledge of healthcare interoperability concepts, including APIs, HL7, EHR integrations, and SQL/ODBC
• Demonstrated ability to troubleshoot complex technical issues across integrated systems
• Bachelor's degree in Computer Science, Health Informatics, Information Technology, or a related field (experience may be considered in lieu of degree)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Demonstrated ownership and accountability for outcomes, with the ability to operate independently
• Hands-on experience with AI tools or frameworks (e.g., prompt engineering, LLM-assisted scripting) applied to case resolution or workflow automation
• Experience with case/ticket management platforms (e.g., Salesforce, Zendesk, Jira) in a client-facing support or delivery role
• Background in a client-facing technical role such as implementation, professional services, or solutions consulting
• Experience contributing to SOPs, knowledge base articles, or internal documentation in a support or delivery organization
• Working knowledge of healthcare compliance and interoperability regulations beyond HIPAA (e.g., ONC Cures Act interoperability requirements)
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• Life at Company: The BURST Way to Be - Learn more about our Company culture.
• Be Intentional – We act with clarity, focus, and purpose in everything we do.
• Urgency with Purpose – We move fast on what matters and deliver meaningful results.
• Respect Always – We lead with integrity, value every voice, and build each other up.
• Strive for Greatness – We set high standards, embrace innovation, and never stop improving.
• Together with Clients – We collaborate deeply, build trusted partnerships, and win as one team.
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• About Company    
• Company, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With Company, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. Company strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more informati
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• Hybrid office arrangement in the South Jordan, Utah office location. In Office training, with opportunity to work up to a flexible hybrid format. Remote work is contingent upon individual role, team structure and alignment to role KPIs. 
• What We Offer :  
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• Competitive compensation and total rewards benefits
• Comprehensive health, dental, and vision insurance
• 401(k) with generous company match
• Paid time off and holidays
• Hybrid and remote work opportunities
• Career growth and development support