Senior Service Account Manager

3 нед. назад

USASeniorRemote

customer relationship managementaccount managementescalation management

Manage post-sales lifecycle and enterprise service delivery for critical customer accounts, acting as primary advocate and advisor.

Обязанности

As a Senior Service Account Manager (Senior SAM) at Everpure, you will orchestrate the post-sales lifecycle and enterprise service delivery for our most critical customer accounts. Serving as the primary advocate and trusted advisor for strategic clients, you will bridge the gap between customer business priorities and Everpure’s internal CX, Product Management, and Engineering teams. In this high-impact role, you will eliminate operational friction, navigate complex escalations, and drive proactive risk mitigation to maximize platform adoption, customer retention, and long-term business growth.
Drive Strategic Customer Engagement & Governance: Lead post-sales service delivery and account service reviews for large enterprise accounts, partnering with customer executives and internal sales teams to align Everpure Platform capabilities with customer IT roadmaps and business priorities.
Orchestrate High-Severity Escalations & Proactive Support: Manage complex customer incidents and change control windows by orchestrating cross-functional responses across CX and Engineering to ensure swift resolution, minimal operational disruption, and seamless 24/7 engagement continuity.
Champion Customer-Inspired Product Enhancement: Translate customer operational feedback, feature requests, and technical needs into prioritized recommendations for Everpure Product Management and Engineering, directly influencing product quality and platform roadmaps.
Elevate Team Capability & Knowledge Sharing: Mentor Service Account Managers and author internal best-practice resources to elevate team-wide service delivery standards, operational consistency, and customer experience frameworks.

Требования

Experience:  6+ years relevant experience (customer-facing, large accounts, industry related role)
Enterprise Customer Relationship & Account Leadership: Demonstrated capability in managing large enterprise customer relationships in complex, matrixed technology environments, with a track record of driving account retention, technical adoption, and high-stakes stakeholder alignment.
Cross-Functional Orchestration & Escalation Management: Exceptional leadership and communication skills to navigate high-severity incidents, align multi-disciplinary internal teams (Engineering, Product, Support, Legal), and execute structured risk mitigation and capacity planning strategies.
Enterprise Data Infrastructure Expertise: Deep technical comprehension of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations, enabling effective technical dialogue, risk analysis, and architecture alignment.
 
#LI-REMOTE
 
 
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 
This role may be eligible for incentive pay and/or equity. 
There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Другое

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
 
Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team : We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@.com if you’re invited to an interview.
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.