EMEA Technical Account Manager

Другое

• Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
• Recommend and drive integration strategies and automation opportunities utilizing Company’s API, WebSDK & MCP that drive alignment, speed and business value
• Provide guidance on embedding Company into the customer’s existing systems and ways of working.
• Monitor platform health, engagement, usage patterns and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of Company’s core and emerging AI capabilities.
• Equip internal champions with strategies to scale adoption across departments, regions and teams.
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale.
• Navigate organizational change to help Company become a strategic pillar in innovation initiatives.
• Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals.
• Provide adoption reporting and business outcome analytics to inform ongoing strategy.
• 5+ years in  consulting ,  technical account management ,  forward deployed engineering  or similar roles in  enterprise SaaS
• Strong technical fluency: familiarity with APIs ,  MCP connectors,   integrations and enterprise IT ecosystems
• Proven ability to lead workflow optimization ,  platform adoption  and  large-scale change management initiatives
• Experience leveraging AI ,  prompt engineering  and  agentic workflows  to support & enable customer use cases; familiarity with  low/no code tooling a plus
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions  and  cross-functional workshops
• Familiarity with collaboration tooling ,  Agile transformation  and  product/service development workflows is a plus
• Highly  proactive ,  strategic thinker  with a strong customer outcome orientation
• Willing to travel to customer sites up to 25% 
• We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our  Global Company benefits board .
• #LI-JM2
• Company is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Company, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Company was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
• We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
• Check out more about life at Company: 
• Youtube: 
• Blog: 
• Instagram:
• At Company, we strive to create and foster an environment of belonging and collaboration across cultural differences.  Company’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Company, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
• Company handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .