Operations Coordinator

Другое

• The role of Commercial Hub Coordinator (Operations Coordinator) will be to service a range of account holders from the public and private sector in administering new and existing private hire bookings from start to finish. The primary activity of this role is data entry, with the remaining responsibility to make bookings via inbound and outbound calls, manage email inbox and booking portals. Providing a seamless booking experience is paramount in being successful in this role.
• Reporting into the Commercial Team Manager, your role will involve providing day to day administrative support for Commercial Account holders and Driver Partners.
• Company is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!
• Managing and accurately inputting large volumes of data on a daily basis
• Handle inbound and outbound calls to assist with all aspects of new and existing bookings, assisting a range of regional & national account holders
• Providing well structured and articulated replies to emails from account holders to assist in making new bookings, providing quotes and answering general enquiries around their transport needs.
• Ensure account holders can provide key information specific to their account to adhere to GDPR and security requirements.
• Monitor the internal dispatch system to ensure punctuality on commercial account bookings is achieved throughout the working day by liaising with Commercial Booking Centre colleagues and Company driver partners.
• Liaise with the Commercial Account Team and other internal stakeholders to feedback and resolve any issues arising from Commercial bookings and ensure account holder retention is maintained.
• Ensure compliance and safeguarding is maintained at every stage of the booking and dispatch process, and escalating any concerns relating to compliance and safeguarding to the relevant departments and account holders.
• Update Public sector portals with KPI time stamps.
• Have an understanding of key performance indicators and service level agreements on a range of commercial accounts.
• Ensure call handling time is efficient, whilst also seeing to it that the call is resolved to the customers satisfaction and all data is captured.
• Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR)
• Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance
• Attention to detail: Strong attention to detail with a focus on accurate data entry.
• Communication: Excellent verbal and written communication skills, with the ability to engage and build rapport with customers.
• Customer-Oriented: Strong customer service skills and ability to manage customer relationships professionally.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Literacy: Proficiency in call center software, Microsoft Office and the ability to learn and operate new systems.
• Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• This role will be based out of our Sheffield hub
• Company is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.