USASenior Product Manager, Reliability & Call Quality
3 нед. назад
150k–185k USD / yearUSASeniorOnsite
mesh networksdual-band wi-fifirmwareaudio engineering
Senior Product Manager responsible for ensuring device reliability and call quality in children's communication devices.
Обязанности
- If the doesn't work when you pick up the phone, nothing else matters. A call that drops, crackles, or won't connect isn't a small bug — we’ve broken our promise to families. We're looking for a Senior Product Manager to own two things end to end: getting devices reliably connected, and making every call sound clear, no matter what router, room, or Wi-Fi setup we’re up against.
- This is a technical, hands-on role. You'll dig into how our devices handle mesh networks and dual-band Wi-Fi to solve connectivity, and work directly with firmware engineers on the audio path — echo, packet loss, static, volume — to solve quality. You'll figure out where the real failures are happening (in the field, in the data, in a call that just doesn't sound right) and push whatever path will fix it, whether that's hardware, firmware, or a partnership with a router company. You'll partner closely with engineering and the Head of Product, and you'll be the person in the room who can go as deep as the problem requires.
- Own reliability and call quality as a first-class problem, finding and fixing problems
- Work with firmware engineers to run down issues that contribute to sound degradation
- Flag when a fix needs to go beyond firmware, helping shape the hardware roadmap
- Understand and improve how devices connect and stay online
- Test partnerships to see if we can move the needle faster together
- Build instrumentation and reporting to measure quality, qualitatively and quantitatively
- Turn diagnosis into a clear, prioritized backlog engineering can actually execute against
- Run tests yourself, using a mix of field and internal testing to get a real answer
- Report clearly on what's improving, what isn't, and what's next
Требования
- 5+ years of product management experience with connected hardware or IoT products, plus real depth in audio or telecom/VoIP quality
- Genuine technical fluency in networking and audio; you can hold your own in a conversation about jitter, packet loss, or dual-band handoff
- Someone comfortable digging into logs and firmware behavior to find the root cause
- Experience partnering closely with firmware or embedded engineering teams
- Fluency using AI as a multiplier across diagnosis, analysis, and testing; this is how we work, not a nice-to-have
- A clear communicator; you can translate a deep technical problem into a plan non-engineers can follow
- Hands-on and scrappy approach; you'd rather run the test or dig into the logs yourself than wait on someone else
- Low-ego and collaborative vibes; you share credit and pitch in on problems that aren't yours
Условия
- We're building tech that protects childhood: We're on a quest to give kids a more analog childhood — one with real conversations, real connection, and way less screen time. No doomscrolling, data mining, or dopamine traps — just a simpler, better way for kids to stay in touch. This is a rare opportunity to build something that truly matters.
- You'll own how we get there: Retention is one of our most important bets, and you'll drive it — building the backlog, running real experiments, and shaping strategy alongside the Head of Product. You'll see your work change how families use , and you’ll have the opportunity to shape our direction.
- Small, high-trust team: Every company says "team," but at it means something different. We're a small, mission-driven group that genuinely has each other's backs — professionally and personally. You'll be joining a tight-knit crew where your ideas and instincts matter from day one.
- Room to explore, not just execute: You'll have the space to explore new ideas, challenge assumptions, and shape a product experience that reflects our values of trust, simplicity, and care.
- If you're excited by the idea of taking a product families already love and making it something they can't imagine living without, please reach out. We can't wait to meet someone who's ready to jump in, own a goal that matters, and help us grow.
Другое
- is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world.
- We're building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we're currently living (and who have a sense of humor about it).