USASenior Renewals Specialist
3 нед. назад
USASeniorRemote
forecastingcontract managementrenewal managementcustomer relationship management
Drive renewals, retention, and expansion for enterprise customer accounts to protect and grow recurring revenue.
Обязанности
- Own and drive successful renewals, retention, and expansion across enterprise customer accounts. You will partner closely with Account Executives, Customer Success, Channel, Solution Engineering, Finance, and Legal to protect recurring revenue, improve renewal predictability, and help customers realize more value from the platform.
- Own the end-to-end renewal process for a portfolio of enterprise and commercial customer accounts, ensuring accurate forecasting and high on-time renewal rates.
- Retain and grow subscription revenue by identifying renewal risks, resolving commercial blockers, and positioning relevant packaging, pricing, and platform expansion opportunities.
- Partner with Account Executives and Customer Success Managers to build renewal plans 90-180 days ahead of expiration.
- Manage renewal quotes, proposals, order forms, contract terms, procurement discussions, and internal approvals.
- Provide strategic renewal portfolio insights by analyzing renewals up to eight quarters in advance, identifying revenue trends, churn risks, timing considerations, and expansion opportunities to support proactive account planning and forecast accuracy.
- Identify expansion opportunities across platform capabilities, including automation, orchestration, AI/agentic automation, document processing, process intelligence, testing, and cloud deployment options.
- Support customer migrations from legacy packaging or licensing models to current offerings.
- Maintain accurate Salesforce records, renewal forecasts, pipeline updates, next steps, and risk status.
- Collaborate cross-functionally with Sales, Customer Success, Channel/Distribution, Solution Engineering, Finance, Deal Desk, and Legal to deliver a seamless customer renewal experience.
- Act as a trusted commercial advisor to customers by connecting business outcomes, usage, adoption signals, and renewal decisions.
- Meet or exceed renewal, retention, expansion, and forecast accuracy targets.
Другое
- The people at believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about , and about our larger purpose.
- Could that be you?
- 5+ years of experience in renewals, account management, customer success, sales, revenue operations, or commercial account ownership in B2B SaaS or enterprise software.
- 2+ years managing enterprise or strategic customer renewals, preferably in automation, cloud, AI, data, infrastructure, or workflow software.
- Strong understanding of SaaS renewal motions, ARR, GRR/NRR, churn risk, expansion pipeline, procurement cycles, and contract negotiation.
- Proven ability to manage a high-volume renewal portfolio while maintaining strong attention to detail.
- Comfortable negotiating with procurement, legal, sourcing, and business stakeholders.
- Strong executive communication skills and ability to translate technical platform value into business impact.
- Experience with Salesforce; LinkedIn Sales Navigator, CPQ, Clari, Gainsight, or similar tools preferred.
- Familiarity with , RPA, enterprise automation, AI automation, or workflow orchestration is strongly preferred.
- Self-directed, commercially curious, and comfortable working across multiple internal teams to drive deadlines and outcomes.
- Candidates must be authorized to work in the United States.
- #LI-KS6
- Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
- Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
- We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy .