Engagement Director - Strategic Accounts

3 нед. назад

United KingdomEuropeDirectorOnsite

Director role focused on strategic accounts engagement at a legal AI platform company.

О компании

is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.

Обязанности

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Director to join our growing team and lead 's most strategic accounts ( large global law firms and strategic enterprises) as they fundamentally change the way they work with .
This is a role for someone who has led change inside the world's largest, most complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of a focused set of marquee accounts: building C-suite and executive-sponsor relationships, defining the outcomes and serving as the trusted advisor and orchestrator who turns into an embedded part of how the world's most sophisticated legal teams operate.
At the heart of the role is designing each client's adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, oftentimes across a multinational footprint, define measurable outcomes and ROI, and evolve the program as new AI capabilities and use cases emerge.
People management experience is a bonus as you will lead a small team of Engagement Managers and Associates who are dedicated to the success of your clients. In return, you are dedicated to the development of your team.
You will be critical as we continue to build a best-in-class adoption program at , setting the bar on our most visible accounts and helping clients realize measurable ROI, expand successful use cases, and transform the way their teams work.

Требования

You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering the most demanding executive stakeholders through significant change. You take pride in being the reason the world's most sophisticated legal organizations adopt, grow and succeed.
We're looking for:
A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside the world's largest, most complex organizations — Fortune 100, AmLaw 50, or globally strategic enterprises.
Experience building tailored, client-level transformation roadmaps and adoption plans at global scale and steering them to measurable outcomes.
10+ years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS, AI, or Legal Tech.
A track record of owning adoption, retention, and satisfaction with marquee strategic clients and C-level stakeholders.
Deep experience working with legal, compliance, or other regulated and complex industries; law firm or legal tech experience a strong plus.

Другое

You'll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a focused portfolio of 's most strategic accounts — Specifically, you will:
Design each client's adoption playbook: the tailored change-management approach, stakeholder map, and target outcomes for how that organization adopts and transforms the way it works — across practice groups, business units and regions.
Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client's needs and 's capabilities evolve.
Act as a senior strategic advisor who deeply understands client goals and legal workflows, owns C-suite and executive relationships, surfaces high-impact opportunities, and guides teams toward maximum value from .
Lead a small team (consisting of Engagement Managers and Associates) dedicated to your accounts and take responsibility for their development.
Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and executive-level value reviews.
Orchestrate engagement from cross-functional teams to accelerate client success (Product, Legal Engineering, Engineering, Technical Operations, GTM, Marketing), maintaining end-to-end account context and coordination across every region and workstream.
Partner with GTM leadership on the most complex commercial moments — high-stakes renewals and multi-year expansions — to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities.
Translate customer feedback into action by collaborating closely with Product, Engineering, and Legal Engineering to shape roadmap, positioning, and enablement for 's most strategic segment.
At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.