Head of Enterprise Customer Success

3 нед. назад

USAHeadRemote

Leadership role managing enterprise customer success for an AI financial advisor assistant company.

Обязанности

As Head of Enterprise Customer Success, you will own the post-sales outcomes for ’ largest and most strategic customers which include large RIAs, broker-dealers, banks, and other financial services firms. You will build and lead a high-caliber team of Enterprise Customer Success Managers who act as trusted advisors to these accounts, driving adoption, value and growth.
You’ll be both a builder and an operator: Recruiting and developing the team, designing the playbooks and systems that let it scale, and personally engaging with executive stakeholders at our most important accounts. You’ll partner closely with Sales, Product and other teams to ensure every enterprise customer realizes measurable value from and build the team to make it repeatable.

Требования

8+ years of experience in enterprise customer success, strategic consulting, client advisory or similar, with 4+ years direct people leadership experience building and managing a team.
Prior experience in a wealthtech/fintech company or financial services firm is a big plus
Executive credibility: You speak the language of senior stakeholders in financial services firms and have the presence to earn trust up and down the organization.
Operational rigor: You build frameworks and systems for engineering customer outcomes and change management
Fluency in modern customer success motions including onboarding and implementation, product activation, value realization, and customer engagement.
Comfort operating in a fast-paced, ambiguous, high-growth environment, balancing strategic initiatives with hands-on day-to-day execution.
Strong interest in AI and how it will transform wealth management and financial services.

Условия

$180,000-$220,000 base salary
Equity - we're all building this together

Как откликнуться

30-min recruiter screen 
Up to four 45-min-1 hour video interviews
Offer pending references. 
Total estimated time: ~5 hours

Другое

Apply by  Sept 1   |  $180,000-$220,000 base + equity
 
is the #1 AI assistant for financial advisors. We help advisors automate their operational work and grow their business. 5,000+ firms use to turn client conversations into completed work.
We're a venture-backed team, building something that changes how financial advisors serve their clients every day. Every role here is an opportunity to shape the product, the company, and the way an entire industry works. We hire sharp, curious, and kind people who want to do meaningful work and build something from the ground up, together.
 
At , we hire for SHARC - five qualities that define how our best people work and win together.
You move fast without cutting corners. Quick decisions, thoughtful execution - you know when to act independently and when to loop in leadership.
You're a self-starter who celebrates teammates as loudly as your own wins. Humble hustle is your default mode.
Startup life means things shift fast. You lean into change, pivot gracefully, and genuinely enjoy figuring out what's next.
Building something new isn't always smooth. You bounce back stronger, see obstacles as puzzles, and never lose sight of the bigger picture.
You ask the questions others miss. You explore for fun, not just for work - and it shows in the quality of your thinking.
 
Recruit, mentor, and manage a small team of Enterprise CSMs, setting a high bar for industry credibility, customer engagement, and product expertise.
Coach the team through complex multi-stakeholder engagements, provide actionable feedback, and create clear paths for growth.
Set the strategy, metrics, and operating model for the function as it scales.
Ensure adoption and usage by customers following best practices and optimal patterns.
Build a repeatable methodology to proactively guide and advise stakeholders on how to maximize the value they get from , and identify opportunities to expand usage in existing accounts. 
Own the team’s impact on value realization, expansion and renewals
Partner closely with Sales to ensure coordinated account strategies that deepen engagement, demonstrate measurable value, and generate expansion and renewals.
Build and deepen relationships with senior stakeholders at our most strategic accounts.
Step into critical moments to unblock adoption, reinforce ’ value, and act as a trusted advisor on how leading firms are modernizing their advisory operations.
Design and refine the customer engagement and best-practice playbooks that let the team operate consistently and effectively.
Establish clear performance metrics tied to adoption, utilization, retention, and expansion, and drive accountability through data-informed decisions.
Collaborate closely with Sales, Product, Engineering, and Solutions to align on customer needs and deliver cohesive solutions. Synthesize feedback from your team and customers to influence the product roadmap, advocating for the workflows and features that matter most to enterprise wealth firms.
 
This is a remote position, but we are currently only able to hire candidates who reside in the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IA, KS, MA, MI, NE, NJ, NV, NY, NC, OH, PA, SC, TN, TX, WA, WI 
Background and reference checks required as part of onboarding
Medical: 100% of employee premium covered (UnitedHealthcare Select Plus network, 2 plan options)
Dental: 99% covered - Guardian, $1,500 annual benefit
Vision: 99% covered - Guardian/VSP, $150 frames & contacts allowance
FSA: matches dollar-for-dollar up to $500/year
Unlimited PTO
Paid sick time
11 paid holidays
Birthing parent: 12 weeks fully paid parental leave
Non-birthing parent: 6 weeks fully paid parental leave
401(k) via Guideline - Pre-tax and Roth options; low-cost Vanguard funds
MacBook laptop + Google Workspace, Slack, and Zoom provided
Equity grant - details included as part of your offer
Growth opportunities for high performers after 6 months
Collaborative, low-ego culture with smart, kind teammates
 
AI is an equal opportunity employer. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. We believe diversity drives creativity, innovation, and success — and we encourage all qualified people to apply.
We may use AI tools to support parts of the hiring process. These tools assist our team but do not replace human judgment. Final hiring decisions are always made by humans.