Customer Service Advisor (French Speaker)

8 мес. назад

PortugalEuropeHybrid

Providing high-level customer service to consumers and partners as a French-speaking advisor.

is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.    OPERATIONS The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every singl

Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
Provide information with regards to products and services and other related inquiries;
Be the face of to our customers and partners alike.

Experienced in customer service (1 year), in a fashion environment;
Fluent in English and French (mandatory);
Proficient in the use of IT systems, both customer service specific and windows packages;
Experience with written skills;
Experience with listening;
Knowledgeable of fashion/fashion brands;
Exceed customers' expectations.

Health insurance for the whole family, flexible working environment and well-being support and tools;
Extra days off, sabbatical program and days for you to give back for the community;
Training opportunities;
Flexible benefits program.

is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. 
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent in order to attract candidates to a SCAM. Please be aware that does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, will never ask candidates for any form of payment during the recruitment process.