Senior Business Process Manager

3 нед. назад

USASenior

user acceptance testingtrainingbusiness process improvementdata analysis

Senior Business Process Manager role supporting enterprise-wide process and systems transformation across multiple value streams within .

Требования

8+ years of experience in business process management, business systems analysis, operations, or program delivery.
Exposure to Salesforce and/or NetSuite environments and integrated business workflows.
Advanced knowledge of system integration across Salesforce, ERP, internal proprietary systems, and third-party apps.
Experience working on multi-team, cross-functional initiatives across functions (not just one domain).
Demonstrated expertise in business requirement analysis, technical analysis, business architecture, process design, quality assurance, data analysis, and solution or product ownership.
Experience with technology/system development methodologies.

Будет плюсом

Implementation experience of Salesforce
Implementation experience of NetSuite
Team management experience

Другое

harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
The Senior Business Process Manager (BPM) will support enterprise-wide process and systems transformation across multiple value streams (GTM, Finance, Operations, Partner, Support). This role sits within the Global Business Process team under the COO organization and serves as a key bridge between business stakeholders and the Business Systems Group (BSG).
The role helps standardize communication, resolve conflicting requirements, and foster effective interactions between business teams and technical teams. Leveraging data-driven insights and knowledge of enabling technologies, the individual manages significant business process improvement initiatives beyond incremental changes. This role leads discovery efforts, documents high-level solution approaches and business requirements, and drives business readiness through User Acceptance Testing (UAT), training, and enablement.
Under the direction of the Sr. Manager, Business Process, this role supports the development and continuous improvement of business process architecture for assigned operational domains such as Sales, Customer Success, Cloud Engineering, Supply Chain, Logistics and Support. The role conducts gap analyses, designs future-state (“To-Be”) processes using industry-standard frameworks and best practices and improves requirement quality through standardized documentation and prioritization. The position also leads assigned cross-functional initiatives to support timely delivery, risk mitigation, user adoption, and alignment with organizational goals.
The ideal candidate brings strong analytical, facilitation, and cross-functional leadership skills, and is effective at influencing stakeholders without formal authority in a fast-paced environment.
This position is based in the San Francisco office and requires in-office attendance Monday, Wednesday, and Thursday.
Business Process Design and Analysis Support and maintain end-to-end business process architecture and process documentation for assigned business processes, aligned with enterprise strategy and standards. Lead transformation initiatives by conducting gap analyses between current ("As-Is") and ideal ("To-Be") end-to-end processes. Leveraging internal SMEs, industry-standard frameworks, and best practices, design future-state processes that are efficient and scalable globally pertaining to Record to Report, Procure to Pay, Billing, Subscription Management, Revenue Recognition, Renewals. Collaborate with GTM functions and cross-functional stakeholders to gather and translate high-priority business requirements into effective process solutions for New Product Launch. Solution and document UX
Business Process Automation and Continuous Improvement Lead and advocate for automation projects with the Business Systems Group to streamline and scale critical business processes, leveraging CRM, NetSuite, Tableau, Marketing Tool and other core technologies. Introduce innovative solutions by staying updated on industry trends and integrating best practices into process improvements. Identify significant improvement opportunities using data-driven insights and measure impacts with established metrics and KPIs. Enhance UX by ensuring process improvements are user-centric, well-documented, and supported by effective training and change management. Collaborate with technology teams to implement business processes that utilize core technology functionality and minimize customiz
Program and Change Management Lead cross-functional programs focused on timely delivery, risk mitigation, and alignment with business strategy and objectives. Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits. Implement structured change management processes, including training and resource support, to facilitate the seamless adoption of new processes. Promote continuous improvement by encouraging feedback and incorporating it into future enhancements, guiding stakeholders in improvement techniques. Maintain a centralized repository for change management materials and project updates to enhance accessibility and knowledge sharing.
Technology and Tool Management Evaluate and recommend technologies to enhance the business processes and overall business capabilities. Plan and execute technology initiatives, ensuring alignment with business goals and efficient project delivery.
Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.
Economic Package Includes:  
Salary + annual bonus eligibility   
Company equity
Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
Generous PTO and Sick Leave
401(K) with generous company match
Disability, Life Insurance and Ancillary Benefits
And much more
 
 
 
We are committed to an inclusive and diverse team. is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
is an equal-opportunity employer.
There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as employees or recruiters. Please be aware that does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@.com’ or ‘@ ’.
Please review and apply to our available job openings at .com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website .