CanadaSolutions Engineer
3 нед. назад
100k–150k USD / yearCanadaWorldwideMiddleOnsite
integrationcustomer onboardingtroubleshootingprocess improvement
Ensure brands onboard seamlessly to by guiding setup, integrations, and adoption while collaborating cross-functionally.
Требования
- 3+ years in onboarding, implementation, or solutions roles — ideally in fintech, SaaS, or ecommerce
- Strong communicator who can explain technical concepts simply and build trust with finance and operations leaders
- Process-driven and detail-oriented, with excellent organization and follow-through
- Comfortable working with Product and Engineering to diagnose and resolve technical issues
- Quick learner with the ability to understand APIs, integrations, and financial systems
- Adaptable and collaborative in a fast-moving, startup environment
Условия
- Chance to join the founding team of a well-funded startup chasing a huge opportunity
- Competitive salary and meaningful equity
- Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.
- Generous PTO
- Comprehensive health & benefits package
- Stipends for lunch, commute, wellness, and purchasing customer products
- Yearly offsite—last year we went to Mexico City!
Другое
- Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.
- Customers have generated billions in sales and include well-known brands such as Cuts , Tushy , NYON , Sabah , Still Here , Alice Mushrooms , Original Grain , birddogs , and more.
- Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.
- We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.
- We’re looking for a Solutions Engineer to ensure brands onboard seamlessly to — whether they’re new to the platform or expanding into additional products. You’ll sit between customers and internal teams, combining technical curiosity, operational rigor, and a strong customer mindset to guide setup, integrations, and adoption.
- You’ll work cross-functionally with Product, Engineering, and Customer Success to solve problems in real time, streamline implementations, and create scalable processes that enhance the onboarding experience.
- Lead onboarding for new and existing customers, ensuring a smooth, confident experience from setup through adoption
- Guide customers through integrations across banking, capital, cards, bill pay, and intelligence
- Partner with Product, Engineering, and Customer Success to troubleshoot issues and streamline handoffs
- Create and improve onboarding processes, documentation, and checklists to support scale
- Manage multiple onboarding projects simultaneously while keeping customers informed and confident
- Serve as a trusted partner to customers — translating complex workflows into clear action steps and driving momentum
- Identify opportunities to improve efficiency and customer experience across teams
- You love working in-person with a high-performing team
- You enjoy working in an idea-meritocratic, low-ego environment
- You are proactive and self-directed, and you excel in ambiguous, fast moving environments
- You care about delivering a polished customer experience
- Bonus: You have experience working in fintech, AI or early-stage startups