Product Operations Specialist - SkillBridge

6 дн. назад

USAJuniorOnsite

Responsible for managing incident resolution and supporting operational health of defense technology products.

Обязанности

As a Product Operations Associate, your mission is to do whatever it takes to maintain the health of our defense technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. Your analysis of incident- and sustainment-related data, identification of trends, and development of appropriate recommendations will inform decision-making by various cross-functional stakeholders across mission operations, program management, engineering, and sustainment. If you enjoy cross-functional problem-solving and are passionate about supporting national security priorities through cutting-edge technology, our team is interested in speaking with you.

Требования

2+ years of experience in any or several of the following sectors: government agency, military, defense, consulting, manufacturing
Self-starter with a record of high achievement in multiple domains
Ability to communicate and coordinate technical and non-technical efforts across various business, engineering, and sustainment functions, influencing decision-making, resource allocation, and operational planning
Excellent written, visual, and verbal communication skills.
Eligible to obtain and maintain an active U.S. Secret security clearance
Willingness to work non-standard hours and weekends as needed

Будет плюсом

Bachelors degree in a STEM field and/or previous technical work experience
Experience with Linux Command Line Interface (CLI)

Условия

At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.  For more information, Explore Our Benefits .

Другое

Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.
Incident Resolution: Identify, triage, troubleshoot, and, as necessary, escalate incidents affecting health and performance of deployed air defense assets to expeditious resolution.
Root Cause Analysis: Initiate root cause analysis of specific incidents and produce trend analyses of aggregated incident data to facilitate follow-on investigation and root cause corrective action (RCCA) by product engineering teams.
Data Analysis & Decision Support: Identify, record, analyze, and communicate data and trends relevant to the health and performance of assets to facilitate decision-making by cross-functional stakeholders across mission operations, technical operations, deployment operations, and product engineering teams.
Fleet Sustainment: Collaborate with various cross-functional teams to continuously sustain and modernize our fleet of deployed systems through proactive hardware and software maintenance and upgrades.
Project Management: Execute project work focused on enhancing the scalability of our fleet sustainment processes and infrastructure.
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:  
 
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