Account Support Specialist - Central Enterprise

1 мес. назад

USA

salesforce

Support and manage a large MSP partnership focusing on renewals, quotes, and coordination to protect and grow the business.

Обязанности

Everpure is seeking a dedicated Account Support Specialist to support one of our largest and most complex MSP partnerships, representing over $10M in annual business across 130+ arrays and ~50 petabytes of data. Their Elite MSP status, reseller motion, high renewal volume, and multi-layered approval processes require focused, full-time support to protect and grow this partnership.
This role is central to keeping renewals, quotes, and cross-functional coordination running smoothly — while ensuring the consistency and responsiveness this customer values.
Own renewal pipeline health — Track 50+ upcoming renewals (74 total through 2031), proactively flag expirations, and ensure quotes are built, approved, and delivered on time and at correct rate-card pricing.
Drive new business quoting — Support the Account Executive in initiating and pushing quotes through the approval chain, and ensure opportunities are accurately logged and staged in SFDC.
Manage the VAR relationship — Serve as the primary internal contact for quote delivery, order processing, and PO intake with this MSP's reseller partner.
Monitor MSP program compliance — Track the partner's tier status and rebate eligibility, ensuring pricing stays within program thresholds.
Coordinate across teams — Act as the internal liaison across Deals Desk, Customer Success, Services, and Channel Ops to resolve escalations and keep the account team aligned.
Maintain forecasting and reporting — Keep opportunity data accurate and produce regular pipeline, renewal, and QBR-ready reporting.
Be the account's institutional memory — Maintain up-to-date documentation of customer's buying motion, key contacts, and account history so knowledge isn't lost to turnover.
We are primarily an in-office environment and therefore, you will be expected to work from the Chicago office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Требования

Strong organizational skills and comfort managing high-volume, detail-heavy pipelines.
Experience with SFDC (or similar CRM) and quote/approval workflows.
Ability to coordinate across sales, deal desk, customer success, and partner teams.
Judgment to know when to escalate sensitive contractual or technical topics.
A relationship-first mindset — this account values consistency and responsiveness above all.
 
 
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 
This role may be eligible for incentive pay and/or equity. 
There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Другое

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team : We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out for more information.
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@.com if you’re invited to an interview.
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.